Michael Foods
Network and Unified Communication Manager
Michael Foods, Hopkins, Minnesota, United States, 55305
Business Unit Overview:
Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team thats First in Food .Location Description:Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.Responsibilities:Provide direct leadership of Network and Unified Communications Team members. The individual will be self-directed in day-to-day efforts, responding to needs of staff, immediate support requests and identifying and implementing longer term projects. This position is expected to analyze and recommend solutions to complex problems on a routine basis on behalf of the Network and Unified Communications Team. Prioritize workload of self and team daily along with provided project and major incident status as needed. The candidate will provide leadership related to network security, monitoring, hardware, software, configuration, and installations.DUTIES AND RESPONSIBILITIESLeadership
Hire, mentor and coach staff, performance and improvement activitiesBe an escalation point for your teamConduct regular performance reviews and recommend annual compensation changes based on those reviews
Projects
Will be a point person for understanding application/system lifecycle and lead multiple projects through planning, requirements, build and executionWill define potential new project intake with requestor, summarize and discuss with team for prioritizationAssist in developing annual lifecycle/support budget as well as manage individual projects, budgets and asset submission process
Customer service
Interact with customers and vendors (internal and external) with a growth mindset and improve department success through great relationshipsAct as an escalation point for the team, you will work with MFI employees and contractors to resolve outstanding items and ensure overall customer satisfactionSurvey customers on periodic basis to gain feedback for continuous improvement with team
Day-to-day
Identify, recommend, and implement opportunities to leverage technology and enhance process efficiencies that will best support business goalsEnsure IT ticket process is followed, monitored, and reported onQuickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and changePerform process compliance audit functions as requiredEnsure on-call after hours support is scheduled and staffed (you will be required to serve as an escalation point after hours)10% domestic travel may be required.
Other duties/responsibilities as assigned
Qualifications:SKILLS AND ABILITIES:Bachelors degree or equivalent work experience is requiredNetwork certifications such as CCNA, CCNP are preferred, CCDA, CCDP and CCDE are a plus10+ years of Network, Security and VoIP experience in a multi-location environmentExtensive knowledge of network security, including firewalls, Intrusion Detection/Prevention Systems and vulnerability management solutionsKnowledge of routing and switching (including IOS configuration and management), wireless products, Unified Communications, SD-WAN, VPN, TCP/IP, NAT, VLANs, Spanning Tree, Firewall, and Structured cablingStrong problem solving and interpersonal skillsExcellent written and verbal communication skillsAbility to prioritize and manage time effectively
Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team thats First in Food .Location Description:Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.Responsibilities:Provide direct leadership of Network and Unified Communications Team members. The individual will be self-directed in day-to-day efforts, responding to needs of staff, immediate support requests and identifying and implementing longer term projects. This position is expected to analyze and recommend solutions to complex problems on a routine basis on behalf of the Network and Unified Communications Team. Prioritize workload of self and team daily along with provided project and major incident status as needed. The candidate will provide leadership related to network security, monitoring, hardware, software, configuration, and installations.DUTIES AND RESPONSIBILITIESLeadership
Hire, mentor and coach staff, performance and improvement activitiesBe an escalation point for your teamConduct regular performance reviews and recommend annual compensation changes based on those reviews
Projects
Will be a point person for understanding application/system lifecycle and lead multiple projects through planning, requirements, build and executionWill define potential new project intake with requestor, summarize and discuss with team for prioritizationAssist in developing annual lifecycle/support budget as well as manage individual projects, budgets and asset submission process
Customer service
Interact with customers and vendors (internal and external) with a growth mindset and improve department success through great relationshipsAct as an escalation point for the team, you will work with MFI employees and contractors to resolve outstanding items and ensure overall customer satisfactionSurvey customers on periodic basis to gain feedback for continuous improvement with team
Day-to-day
Identify, recommend, and implement opportunities to leverage technology and enhance process efficiencies that will best support business goalsEnsure IT ticket process is followed, monitored, and reported onQuickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and changePerform process compliance audit functions as requiredEnsure on-call after hours support is scheduled and staffed (you will be required to serve as an escalation point after hours)10% domestic travel may be required.
Other duties/responsibilities as assigned
Qualifications:SKILLS AND ABILITIES:Bachelors degree or equivalent work experience is requiredNetwork certifications such as CCNA, CCNP are preferred, CCDA, CCDP and CCDE are a plus10+ years of Network, Security and VoIP experience in a multi-location environmentExtensive knowledge of network security, including firewalls, Intrusion Detection/Prevention Systems and vulnerability management solutionsKnowledge of routing and switching (including IOS configuration and management), wireless products, Unified Communications, SD-WAN, VPN, TCP/IP, NAT, VLANs, Spanning Tree, Firewall, and Structured cablingStrong problem solving and interpersonal skillsExcellent written and verbal communication skillsAbility to prioritize and manage time effectively