Foothills Regional Housing
Senior Community Manager - Highland Trails
Foothills Regional Housing, Littleton, Colorado, us, 80161
Foothills Regional Housing "FRH" is a prominent real estate developer, manager, and program administrator for affordable housing. FRH is currently looking for a Senior Community Manager with multi layers of funding that can include HOME, Tax Credit, 50058, 50059, NSP, and PBV units by performing the following duties, as well as experience working with vulnerable populations. Works in conjunction with property managers and other FRH staff.
This position will oversee both a LIHTC property with HOME and PBV units (54 units) as well as a HUD Elderly and/or Disabled 50059 Property .
All duties and responsibilities are required in accordance with both program regulations (LIHTC and HUD 50059).
Requirements
DUTIES AND RESPONSABILITIES:
1. Maintain property software with accuracy and promptly in accordance with FRH policies.
2. Manage applications and leasing activities including marketing, tracking prospects, completing housing rental applications, and maintaining compliance with regulatory or investor requirements promptly.
3. Collaborate with the FRH leasing team by providing up-to-date information on available units and application statuses.
4. Interview prospective residents and perform required verifications according to the Low-Income Tax Credit Program according to the HUD 4350.3 Occupancy Handbook, HOME program or other regulatory or investor restrictions.
5. Interview prospective residents and perform required verifications according to HUD 4350.3 Occupancy handbook for 50059 properties.
6. Completes all lease documents including required addenda and other forms with the new resident and performs move-in inspection of the apartment.
7. Maintain occupancy and rent revenues.
8. Collect security deposits as required and complete lease paperwork outlining conditions and terms of occupancy.
9. Collect all rents including delinquent rents. Maintain uncollected rents below 2-3%.
10. Complete all required inspections that may include vacated apartments to determine needed repairs or maintenance, semi-annual inspections, pre-inspections in preparation for regulatory inspections, and others as required. This includes the interior of buildings, common areas, exterior areas, and occupied units.
11. Enter work orders into the property software and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, or arranges for outside personnel to perform maintenance with the appropriate maintenance leadership.
12. Resolve all resident complaints including concerns with other residents or visitors, maintenance concerns, etc. Issue warning letters, legal demands and/or conduct resident meetings as appropriate.
13. Schedule site related services such as extermination, or carpet cleaning, etc. as applies to the property. Exclusions such as carpet vendors, security, and trash collections go through the procurement process at the Home Office or will be scheduled by maintenance.
14. Adheres to all laws relative to multi-family housing including the Fair Housing Act, and ADA. Remains up to date on all changes in laws and implements them in a timely manner.
15. Completes tasks delegated by upper management and other duties as assigned.
16. Oversee the eviction process, including document all lease violations and respond with the appropriate legal action, prepare legal demands and notices accurately and timely, work with eviction attorneys and provide all required information including photos or other media that supports the case, and attend court when required.
17. Promotes resident retention through the planning and implementation of resident events and office themes while maintaining compliance with local, state, federal and Fair Housing laws.
18. Assists FRH to achieve the goals of the entire property management group as well as other departments.
19. Achieves NOI at property.
20. Presents recommendations to Regional Manager and Director of Property Operations as needed to better maximize property performance.
21. Manages Community Key Control system.
22. Works with Regional Manager and Director of Property Operations to develop annual operating budget.
23. Obtains Regional Manager's approval before exceeding budgeted line items.
24. Prepares and submits all reports as required, including Weekly Reports, monthly financial reports, and market surveys.
25. Collaborates in a positive and respectful manner with internal and external partners which may include resident service providers, investors, regulatory agencies, and other housing authorities.
26. Maintains the security of the property including resident's personal information, resident files, key fob or other entry systems, and camera systems.
27. Understands and adheres to FRH Standards of Performance. Holds team accountable to the standards as expected by FRH.
REQUIRED SKILLS AND ABILITIES:
Treats people with respect and work with integrity and professional ethics, upholding the agency's value and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.Attend scheduled meetings with FRH leadership team and other FRH staff to discuss various items of concern and/or interest of both parties.Maintains the utmost confidentiality of all applicant and tenant information.Must be always a team player and act in a manner that is in the best interest of the FRH.Uses a time management system and other organizational tools set up by the FRH to organize tasks and manage time effectively.Must have the ability to work independently in a shared work environment.A minimum of out-of-town travel is required for occasional training seminars.Minimal evening or weekend work time required but may occur.Makes rational and appropriate decisions. Communicates clearly and professionally verbally and in writing.A valid driver's license, valid insurance, and reliable transportation are required.EDUCATION AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At least four years related experience as an affordable property manager or equivalent combination of education and experience. Certifications, such as AHM, SHCM, CAM or other industry standard certification is preferred, or may be obtained within 12 months of hire.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Ability to accurately calculate income, occupancy, and other equations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to define problems, collect data, establish facts, and draw valid conclusions.Proficient in Microsoft Office products including Work, Excel, PowerPoint, SharePoint, Outlook, etc. Must be proficient in the use of online applications and navigation of the internet. Must be proficient in property software systems. Yardi and Affordable Rent Café preferred.PAY RANGE: $30.77 to $34.62 DOE
BENEFITS:
Employer pays 100% premium of medical, dental, vision, short-term and long-term disability, and life insurance.Vacation and Sick time12 Paid HolidaysRetirement plan, employer matches up to 10% of retirement contributions.
Salary Description
$30.77 to $34.62
This position will oversee both a LIHTC property with HOME and PBV units (54 units) as well as a HUD Elderly and/or Disabled 50059 Property .
All duties and responsibilities are required in accordance with both program regulations (LIHTC and HUD 50059).
Requirements
DUTIES AND RESPONSABILITIES:
1. Maintain property software with accuracy and promptly in accordance with FRH policies.
2. Manage applications and leasing activities including marketing, tracking prospects, completing housing rental applications, and maintaining compliance with regulatory or investor requirements promptly.
3. Collaborate with the FRH leasing team by providing up-to-date information on available units and application statuses.
4. Interview prospective residents and perform required verifications according to the Low-Income Tax Credit Program according to the HUD 4350.3 Occupancy Handbook, HOME program or other regulatory or investor restrictions.
5. Interview prospective residents and perform required verifications according to HUD 4350.3 Occupancy handbook for 50059 properties.
6. Completes all lease documents including required addenda and other forms with the new resident and performs move-in inspection of the apartment.
7. Maintain occupancy and rent revenues.
8. Collect security deposits as required and complete lease paperwork outlining conditions and terms of occupancy.
9. Collect all rents including delinquent rents. Maintain uncollected rents below 2-3%.
10. Complete all required inspections that may include vacated apartments to determine needed repairs or maintenance, semi-annual inspections, pre-inspections in preparation for regulatory inspections, and others as required. This includes the interior of buildings, common areas, exterior areas, and occupied units.
11. Enter work orders into the property software and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work, or arranges for outside personnel to perform maintenance with the appropriate maintenance leadership.
12. Resolve all resident complaints including concerns with other residents or visitors, maintenance concerns, etc. Issue warning letters, legal demands and/or conduct resident meetings as appropriate.
13. Schedule site related services such as extermination, or carpet cleaning, etc. as applies to the property. Exclusions such as carpet vendors, security, and trash collections go through the procurement process at the Home Office or will be scheduled by maintenance.
14. Adheres to all laws relative to multi-family housing including the Fair Housing Act, and ADA. Remains up to date on all changes in laws and implements them in a timely manner.
15. Completes tasks delegated by upper management and other duties as assigned.
16. Oversee the eviction process, including document all lease violations and respond with the appropriate legal action, prepare legal demands and notices accurately and timely, work with eviction attorneys and provide all required information including photos or other media that supports the case, and attend court when required.
17. Promotes resident retention through the planning and implementation of resident events and office themes while maintaining compliance with local, state, federal and Fair Housing laws.
18. Assists FRH to achieve the goals of the entire property management group as well as other departments.
19. Achieves NOI at property.
20. Presents recommendations to Regional Manager and Director of Property Operations as needed to better maximize property performance.
21. Manages Community Key Control system.
22. Works with Regional Manager and Director of Property Operations to develop annual operating budget.
23. Obtains Regional Manager's approval before exceeding budgeted line items.
24. Prepares and submits all reports as required, including Weekly Reports, monthly financial reports, and market surveys.
25. Collaborates in a positive and respectful manner with internal and external partners which may include resident service providers, investors, regulatory agencies, and other housing authorities.
26. Maintains the security of the property including resident's personal information, resident files, key fob or other entry systems, and camera systems.
27. Understands and adheres to FRH Standards of Performance. Holds team accountable to the standards as expected by FRH.
REQUIRED SKILLS AND ABILITIES:
Treats people with respect and work with integrity and professional ethics, upholding the agency's value and mission. Represents the agency in a positive, professional and ethical manner at all times. This specifically includes abiding by all of the ethical rules outlined in the Employee Handbook.Attend scheduled meetings with FRH leadership team and other FRH staff to discuss various items of concern and/or interest of both parties.Maintains the utmost confidentiality of all applicant and tenant information.Must be always a team player and act in a manner that is in the best interest of the FRH.Uses a time management system and other organizational tools set up by the FRH to organize tasks and manage time effectively.Must have the ability to work independently in a shared work environment.A minimum of out-of-town travel is required for occasional training seminars.Minimal evening or weekend work time required but may occur.Makes rational and appropriate decisions. Communicates clearly and professionally verbally and in writing.A valid driver's license, valid insurance, and reliable transportation are required.EDUCATION AND EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At least four years related experience as an affordable property manager or equivalent combination of education and experience. Certifications, such as AHM, SHCM, CAM or other industry standard certification is preferred, or may be obtained within 12 months of hire.Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Ability to accurately calculate income, occupancy, and other equations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to define problems, collect data, establish facts, and draw valid conclusions.Proficient in Microsoft Office products including Work, Excel, PowerPoint, SharePoint, Outlook, etc. Must be proficient in the use of online applications and navigation of the internet. Must be proficient in property software systems. Yardi and Affordable Rent Café preferred.PAY RANGE: $30.77 to $34.62 DOE
BENEFITS:
Employer pays 100% premium of medical, dental, vision, short-term and long-term disability, and life insurance.Vacation and Sick time12 Paid HolidaysRetirement plan, employer matches up to 10% of retirement contributions.
Salary Description
$30.77 to $34.62