Compunnel
Technical Support Infra Design Analyst
Compunnel, Arlington, Texas, United States, 76000
Description:
We are seeking a Technical Support Infra Design Analyst to provide advanced technical support to end users for hardware, software, and network issues. In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment. You will also assist with the setup, configuration, and maintenance of end-user devices and software applications.
Responsibilities:Technical Support:Provide advanced technical support for hardware, software, and network issues. Troubleshoot and resolve complex technical problems involving desktops, laptops, mobile devices, and peripheral equipment.
User Account Management:Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
Application Deployment and Management:Deploy, configure, and update software applications and operating systems on end-user devices. Ensure compliance with software licensing agreements and organizational policies.
Hardware and Software Maintenance:Perform routine maintenance and updates on end-user hardware and software. Coordinate with vendors for hardware repairs and replacements.
Documentation and Training:Create and maintain technical documentation, user guides, and knowledge base articles. Provide training and guidance to end users on the effective use of technology and software.
Customer Service:Provide exceptional customer service and support to end users. Communicate effectively to understand user needs and provide timely solutions.
Qualifications:
Minimum of 3 years of experience in end-user computing or IT support roles.Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.Experience with Active Directory, group policy management, and network troubleshooting.Experience with Microsoft Intune and AutoPilot.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).Excellent documentation skills with attention to detail and accuracy.Ability to work independently and collaboratively.Relevant certifications are an advantage.
Education:
Bachelors Degree
We are seeking a Technical Support Infra Design Analyst to provide advanced technical support to end users for hardware, software, and network issues. In this role, you will troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment. You will also assist with the setup, configuration, and maintenance of end-user devices and software applications.
Responsibilities:Technical Support:Provide advanced technical support for hardware, software, and network issues. Troubleshoot and resolve complex technical problems involving desktops, laptops, mobile devices, and peripheral equipment.
User Account Management:Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.
Application Deployment and Management:Deploy, configure, and update software applications and operating systems on end-user devices. Ensure compliance with software licensing agreements and organizational policies.
Hardware and Software Maintenance:Perform routine maintenance and updates on end-user hardware and software. Coordinate with vendors for hardware repairs and replacements.
Documentation and Training:Create and maintain technical documentation, user guides, and knowledge base articles. Provide training and guidance to end users on the effective use of technology and software.
Customer Service:Provide exceptional customer service and support to end users. Communicate effectively to understand user needs and provide timely solutions.
Qualifications:
Minimum of 3 years of experience in end-user computing or IT support roles.Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.Experience with Active Directory, group policy management, and network troubleshooting.Experience with Microsoft Intune and AutoPilot.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).Excellent documentation skills with attention to detail and accuracy.Ability to work independently and collaboratively.Relevant certifications are an advantage.
Education:
Bachelors Degree