FrontApp
Senior Manager - Content Marketing and Social Media
FrontApp, San Francisco, California, United States, 94199
Location:
San Francisco, CA
Apply fast, check the full description by scrolling below to find out the full requirements for this role.Type:
Full time
Department:
Marketing
Compensation:
Estimated Base Salary $173.4K – $219.5K
Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.
About Front:
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
About the role:
We’re looking for a content and social media marketing leader to sharpen our editorial programs and shape the next iteration of Front’s story. The ideal candidate is a big-picture content strategist—someone who can unify our messaging, channels and goals (SEO, lead gen, audience growth, etc) into a single editorial calendar—but also obsesses over voice, tone, style, and quality.
Reporting to the Director of Corporate Marketing, you’ll collaborate closely with our communications, creative, PMM, and growth teams to tell compelling stories that capture the attention and trust of customer service leaders, educate practitioners and, where appropriate, showcase the power of Front.
What will you be doing?
Amplify our corporate and product narrative through memorable, breakthrough editorial content.
Develop an ambitious thought leadership program that amplifies our internal expertise and opinions.
Mentor and manage a skilled team of content marketers while producing high-quality editorial content.
Identify and onboard freelance and/or agency talent that supports cross-functional partners.
Invest in new formats and identify new channels that grow and captivate our target audience.
Grow our social media presence and deepen community engagement through social-first content.
Set, monitor, and report on benchmarks that demonstrate the impact of our content programs.
What skills will you need?
Experience with and a passion for managing and developing top editorial talent.
A reader/customer-first mindset ensuring every piece of content provides tangible value.
A deep understanding of content, editorial, and social media best practices and trends.
Proven experience promoting and distributing content at scale.
Data-driven rigor to demonstrate the impact of content marketing programs.
A collaborative and no-ego approach to leadership.
An organized, structured approach to project management.
Sharp writing and editing skills.
A plus:
experience in the customer service and/or customer communications software space.
A significant plus:
experience driving the creation of and building an audience for multi-channel audio and/or video content.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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San Francisco, CA
Apply fast, check the full description by scrolling below to find out the full requirements for this role.Type:
Full time
Department:
Marketing
Compensation:
Estimated Base Salary $173.4K – $219.5K
Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.
About Front:
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.
About the role:
We’re looking for a content and social media marketing leader to sharpen our editorial programs and shape the next iteration of Front’s story. The ideal candidate is a big-picture content strategist—someone who can unify our messaging, channels and goals (SEO, lead gen, audience growth, etc) into a single editorial calendar—but also obsesses over voice, tone, style, and quality.
Reporting to the Director of Corporate Marketing, you’ll collaborate closely with our communications, creative, PMM, and growth teams to tell compelling stories that capture the attention and trust of customer service leaders, educate practitioners and, where appropriate, showcase the power of Front.
What will you be doing?
Amplify our corporate and product narrative through memorable, breakthrough editorial content.
Develop an ambitious thought leadership program that amplifies our internal expertise and opinions.
Mentor and manage a skilled team of content marketers while producing high-quality editorial content.
Identify and onboard freelance and/or agency talent that supports cross-functional partners.
Invest in new formats and identify new channels that grow and captivate our target audience.
Grow our social media presence and deepen community engagement through social-first content.
Set, monitor, and report on benchmarks that demonstrate the impact of our content programs.
What skills will you need?
Experience with and a passion for managing and developing top editorial talent.
A reader/customer-first mindset ensuring every piece of content provides tangible value.
A deep understanding of content, editorial, and social media best practices and trends.
Proven experience promoting and distributing content at scale.
Data-driven rigor to demonstrate the impact of content marketing programs.
A collaborative and no-ego approach to leadership.
An organized, structured approach to project management.
Sharp writing and editing skills.
A plus:
experience in the customer service and/or customer communications software space.
A significant plus:
experience driving the creation of and building an audience for multi-channel audio and/or video content.
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
#J-18808-Ljbffr