EisnerAmper LLP
Senior Manager, Strategic Communications and Operations - Client Experience Team
EisnerAmper LLP, Chicago, Illinois, United States, 60290
At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.As part of the CX Team, your role is to create and manage the firm's client experience communications and operations strategy, as well as to lead client-facing projects and solutions. You will design a strategic communications and content strategy plan for Client Experience and lead/support client satisfaction initiatives for our business lines and operations teams.What it Means to Work for EisnerAmper:You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.You will have the flexibility to manage your days in support of our commitment to work/life balance.You will join a culture that has received multiple top "Places to Work" awards.What Work You Will be Responsible For:Create and execute a strategic communications plan for Client Experience that supports the firm's business goals, brand voice, and CX business strategy.Lead and support our client satisfaction strategy through our client feedback programs, such as client surveys, interviews, and client satisfaction metrics.Position yourself as the strategic client satisfaction and communications expert.Manage and evaluate the effectiveness of various CX initiatives through client feedback.Lead the CX communications, operations and feedback process for projects, rollouts and operational initiatives that impact clients.Manage client communications and feedback for our client technology or solutions rollouts.Provide regular feedback and insights to the senior management and stakeholders.Lead special projects that may come up within the Client Experience domain.Basic Qualifications:Bachelor's degree in Communications, Marketing, Business Administration, or a related field. MBA preferred.Minimum of 10 years of experience in a strategy, business ops, marketing, business development or client experience role.Preferred/Desired Qualifications:Adaptability: Thrives in high-pressure environments.Problem-Solving: Creative and critical thinker with meticulous attention to detail.Client Experience & Strategy: Deeply understands client satisfaction.Analytical Acumen: Possesses robust analytical capabilities.Communication: Outstanding communicator, both written and verbal.Change & Project Management: Proven track record in crafting and implementing successful initiatives.Teamwork & Leadership: Demonstrates exceptional teamwork and leadership skills.Project Management: Exceptional project management proficiency.Relationship Building: Expert in forging and nurturing long-standing relationships.Collaboration: Works effectively across diverse teams.Independence & Collaboration: Balances autonomous work with cooperative efforts.Multitasking: Manages an array of projects and priorities.Client Feedback Expertise: Knowledgeable in various client feedback mechanisms.Technical Proficiency: Skilled in Microsoft Office, analytics tools, and CRM software.Continuous Learning: Eager to master new technologies and platforms.We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer.
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For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.As part of the CX Team, your role is to create and manage the firm's client experience communications and operations strategy, as well as to lead client-facing projects and solutions. You will design a strategic communications and content strategy plan for Client Experience and lead/support client satisfaction initiatives for our business lines and operations teams.What it Means to Work for EisnerAmper:You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.You will have the flexibility to manage your days in support of our commitment to work/life balance.You will join a culture that has received multiple top "Places to Work" awards.What Work You Will be Responsible For:Create and execute a strategic communications plan for Client Experience that supports the firm's business goals, brand voice, and CX business strategy.Lead and support our client satisfaction strategy through our client feedback programs, such as client surveys, interviews, and client satisfaction metrics.Position yourself as the strategic client satisfaction and communications expert.Manage and evaluate the effectiveness of various CX initiatives through client feedback.Lead the CX communications, operations and feedback process for projects, rollouts and operational initiatives that impact clients.Manage client communications and feedback for our client technology or solutions rollouts.Provide regular feedback and insights to the senior management and stakeholders.Lead special projects that may come up within the Client Experience domain.Basic Qualifications:Bachelor's degree in Communications, Marketing, Business Administration, or a related field. MBA preferred.Minimum of 10 years of experience in a strategy, business ops, marketing, business development or client experience role.Preferred/Desired Qualifications:Adaptability: Thrives in high-pressure environments.Problem-Solving: Creative and critical thinker with meticulous attention to detail.Client Experience & Strategy: Deeply understands client satisfaction.Analytical Acumen: Possesses robust analytical capabilities.Communication: Outstanding communicator, both written and verbal.Change & Project Management: Proven track record in crafting and implementing successful initiatives.Teamwork & Leadership: Demonstrates exceptional teamwork and leadership skills.Project Management: Exceptional project management proficiency.Relationship Building: Expert in forging and nurturing long-standing relationships.Collaboration: Works effectively across diverse teams.Independence & Collaboration: Balances autonomous work with cooperative efforts.Multitasking: Manages an array of projects and priorities.Client Feedback Expertise: Knowledgeable in various client feedback mechanisms.Technical Proficiency: Skilled in Microsoft Office, analytics tools, and CRM software.Continuous Learning: Eager to master new technologies and platforms.We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer.
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