Live Nation
Phone Ambassador - MGM Music Hall Fenway
Live Nation, Boston, Massachusetts, us, 02298
Job Summary:
Ensure you read the information regarding this opportunity thoroughly before making an application.WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBThe Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.WHAT THIS ROLE WILL DOCommunicate venue information about policies and procedures to guests.Answer all incoming calls to the venue and provide guests with excellent customer service while answering all questions/concerns, including handling ADA requests, finding lost and found items, and being on top of health check policies for all events at MGM Music Hall Fenway.Monitor all venue email inboxes and answer guest emails in a timely manner.Look for ways to proactively assist the guests to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Assist in resolving guest complaints.Assist with updating venue information sheets that include show times, ticket sales, and other pertinent information.Be an expert on all the Dos and Don’ts of attending shows at our venues.Assist in helping around the office with tasks including inventory and ordering supplies.May fill in temporarily with a department to support staffing levels during peak or break times.WHAT THIS PERSON WILL BRINGRequired:High School Diploma or equivalentCreative thinker and problem solverExcellent verbal and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sittingPhysical Demands/Working Environment:Working environment is fast-pacedPosition requires repetitive use of arms for answering busy phones and typingEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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Ensure you read the information regarding this opportunity thoroughly before making an application.WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE JOBThe Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.WHAT THIS ROLE WILL DOCommunicate venue information about policies and procedures to guests.Answer all incoming calls to the venue and provide guests with excellent customer service while answering all questions/concerns, including handling ADA requests, finding lost and found items, and being on top of health check policies for all events at MGM Music Hall Fenway.Monitor all venue email inboxes and answer guest emails in a timely manner.Look for ways to proactively assist the guests to ensure they have an enjoyable experience.Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.Assist in resolving guest complaints.Assist with updating venue information sheets that include show times, ticket sales, and other pertinent information.Be an expert on all the Dos and Don’ts of attending shows at our venues.Assist in helping around the office with tasks including inventory and ordering supplies.May fill in temporarily with a department to support staffing levels during peak or break times.WHAT THIS PERSON WILL BRINGRequired:High School Diploma or equivalentCreative thinker and problem solverExcellent verbal and interpersonal communication skillsAcute sense of judgment, tact and diplomacyA strong sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 25 lbs+ and occasional sittingPhysical Demands/Working Environment:Working environment is fast-pacedPosition requires repetitive use of arms for answering busy phones and typingEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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