Senior Marketing Account Manager [REMOTE US] Client Solutions

Please note: We are currently unable to hire in California and New York at this time.

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Theo is a fast-growing performance media agency headquartered in Portland, Oregon. We help local and national brands across a wide range of industries advance their marketing practices through methodical, creative, and technology-driven marketing activations. Key Responsibilities

Manage key client accounts and develop strong client relationships built around proactive insight sharing, project management and scope management.Take ownership of client relationships—act as the main point of contact, respond in a timely fashion and ensure clients are aware of relevant project updates.Manage client satisfaction with account leads and agency partners. Identify any potential issues and ensure expectations are clear, realistic, and communicated.Lead weekly client status meetings.Act as a liaison between clients and the agency; communicate client expectations and make sure they are defined and documented to internal teams.Understand agency services and key responsibilities for each cross-functional team member.Lead internal team huddles to ensure timelines and deliverables are being met and ensure client deliverables are tracked in agency PM software. Oversee all existing project deliverables.Work with internal teams to create and manage campaign timelines with clear milestones and deliverables.Understand client business and marketing objectives and ensure the clients needs and requirements are represented during strategy and planning formation.Work with Analyst and Digital Media teams to keep track of high-level performance insights and ensure the client is made aware of the goal and budget pacing highlights/issues.Collaborate with media, UX, SEO, content and analytics teams to develop a data-driven strategy to help clients meet their business objectives.Understand and manage client scope and billing process.Work with agency leadership to scope new projects, create project/campaign briefs and put together client proposals.Benefits

Healthcare, Dental & Vision Insurance, Theo covers 75%Matching 401K - 100% up to 4%Unlimited PTOMaternity/Paternity benefitsRemote work supportComplementary supplemental insuranceUnlimited volunteer timeCharity matching

#J-18808-LjbffrRemote working/work at home options are available for this role.