County of Santa Clara
Instructional Designer
County of Santa Clara, San Jose, California, United States, 95123
Under general supervision, to work in a team environment and be responsible for activities associated with the design, development and delivery of in-house training for end-users of office productivity software or other proprietary software applications.Responsibilities:
Coordinates training for application implementation, upgrades and changes, and participates in application implementation upgrades and changes;Serves as liaison between end users, project team members, and other resources as needed;Uses storyboarding, outlines and other media tools to produce a high-level design for course or learning series development that will enhance business capabilities;Develops content outlined in design phase through research of pertinent subject matter and conferring with subject matter experts;Participates on project teams with primary responsibility for identifying associated training plans;Assesses the learning needs of staff in support of organizational strategy and helps identify areas where increased end-user competence could improve performance; gathers information about the learners such as preferred learning environment and existing knowledge and skills;Provides ad hoc training to users who are confronted with complex tasks or problems;Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization;Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training;Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer-based training modules;Delivers structured content and learning materials in a classroom setting, to Learning Management Systems, or through other electronic media;Builds and maintains the master training environment;Previews and evaluates vendor instructional materials for purchase and use by the County;Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones; may utilize agile e-learning development (iterative design);Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment;Coordinates training needs assessments for new software releases and updates; works with SMEs to identify, design and deliver a variety of training methods;Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person;Trains, credentials and supervises Credentialed Trainers and Super Users, as applicable;Provides technical training and orientation to desktop, financial, clinical or specialized business applications;Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with business software in order to design instructional content;Participates in the evaluation and testing of new module releases;Maintains training materials;Provides status updates and creates and manages training timelines and deliverables;Evaluates effectiveness of training timelines and deliverables and consults with project or product managers regarding frequency and volume of content delivery;May be assigned as a Disaster Service Worker, as required;Performs other related duties as required.Minimum Requirements: Sufficient education, training and experience to demonstrate possession of the following knowledge and abilities:Training and Experience Note:
Ensure all your application information is up to date and in order before applying for this opportunity.Possession of a Bachelor's degree in Information Technology or Systems, Instruction Design or Technology, Communications, Management, Business or Public Administration, Industrial Relations, Education, Social or Behavioral Science, Health Science or a related field, and two (2) years of recent experience designing, developing and delivering training curriculum and materials for a software system and/or two (2) years of experience working with software applications and computer systems essential to the functional area in which staff will need to be trained. A Master's degree in one of the above listed fields may substitute for one (1) year of the required experience.OR Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis; and four (4) years of recent experience designing, developing and delivering training curriculum and materials for a software system and/or four (4) years of experience working with software applications and computer systems essential to the functional area in which personnel will need to be trained. A Master's degree in one of the above listed fields may substitute for one (1) year of the required experience.Special Requirements:
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.Depending on the position, related certifications may be required or desired. If required, the certifications must be maintained through new version training and continuing education.Instructional Designers working on the Epic program must obtain Epic certification within the first 6 months of appointment or vacate the position.Depending on the position, knowledge of a specific domain or functional area(s) may be required.Knowledge of:
Employee, management and organizational development techniques and current adult learning theory and practices;Principles and techniques of curriculum development;Theory and practices of organization, management, public administration, supervision, and communication;Effective methods of using multimedia equipment and other training aids or materials;Current adult learning theory and methodologies, presentation techniques and course pacing;Instructional design models (e.g., ADDIE);Application protocols and problem-solving methods focused on helping staff learn how to use software to increase speed and create higher value work products;Various curriculum development applications and training delivery methods including web-based, self-paced, and classroom education.Ability to:
Plan, develop, conduct, and evaluate, a variety of complex and difficult management and employee training and development programs or courses;Conduct employee, management, and other organizational needs assessments and task analyses;Translate specific department/agency organizational needs into curriculum and differentiate between needs which can be met through training and those which require other approaches;Develop technology training programs for non-technical audiences;Establish collaborative working relationships with a diverse audience, including stakeholders as well as trainees;Formulate specific objectives against which to compare and evaluate training results;Maintain currency in the state-of-the-art training theory and practice;Collect, analyze, and interpret data;Demonstrate active listening skills, communicate effectively both orally and in writing, and speak effectively before large and small groups;Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques;Reason logically and creatively and utilize a variety of analytical skills and sound techniques in the process of meeting program goals relative to management/employee training and development and improvement of organizational productivity;Work as a member of a team;Effectively prioritize activities and projects;Interact with and work collaboratively with multidisciplinary teams and process stakeholders;Learn and retain knowledge of all assigned applications;Coordinate and communicate with process stakeholders;Multi-task complex work assignments;Communicate effectively both orally and in writing;Resolve conflicts;Lead meetings;Perform under pressure with tight deadlines;Become cross-functional in one or more applications;Listen and suggest ways to complement or assist the work of others;Collaborate and work to fill gaps and void overlaps in local system activities;Motivate key process stakeholders;Translate and document complex clinical and/or business workflows;Work with minimal guidance;Effectively negotiate and facilitate.Additional Requirements:
Travel outside the County for training, conferences, seminars or meetings in support of assigned projects;Work evenings and weekends, on an as-needed basis.
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Coordinates training for application implementation, upgrades and changes, and participates in application implementation upgrades and changes;Serves as liaison between end users, project team members, and other resources as needed;Uses storyboarding, outlines and other media tools to produce a high-level design for course or learning series development that will enhance business capabilities;Develops content outlined in design phase through research of pertinent subject matter and conferring with subject matter experts;Participates on project teams with primary responsibility for identifying associated training plans;Assesses the learning needs of staff in support of organizational strategy and helps identify areas where increased end-user competence could improve performance; gathers information about the learners such as preferred learning environment and existing knowledge and skills;Provides ad hoc training to users who are confronted with complex tasks or problems;Collaborates with subject matter experts, training colleagues, site specialists, business clients and Information Technology partners across the organization;Researches a variety of pertinent subject matter literature and confers with job experts and others with relevant knowledge to establish a foundation for training;Designs, writes, updates and tests training curriculum to a broad range of end user roles and knowledge, including computer-based training modules;Delivers structured content and learning materials in a classroom setting, to Learning Management Systems, or through other electronic media;Builds and maintains the master training environment;Previews and evaluates vendor instructional materials for purchase and use by the County;Manages work plan and project steps using established tools and procedures to meet committed time frames and project milestones; may utilize agile e-learning development (iterative design);Locates and arranges for training and development facilities and speakers/instructors or other trainers and coordinates the inventory, ordering, prepackaging and issuing of program supplies and equipment;Coordinates training needs assessments for new software releases and updates; works with SMEs to identify, design and deliver a variety of training methods;Instructs individuals or groups in a variety of subject matter areas and performs the role of facilitator or resource person;Trains, credentials and supervises Credentialed Trainers and Super Users, as applicable;Provides technical training and orientation to desktop, financial, clinical or specialized business applications;Performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with business software in order to design instructional content;Participates in the evaluation and testing of new module releases;Maintains training materials;Provides status updates and creates and manages training timelines and deliverables;Evaluates effectiveness of training timelines and deliverables and consults with project or product managers regarding frequency and volume of content delivery;May be assigned as a Disaster Service Worker, as required;Performs other related duties as required.Minimum Requirements: Sufficient education, training and experience to demonstrate possession of the following knowledge and abilities:Training and Experience Note:
Ensure all your application information is up to date and in order before applying for this opportunity.Possession of a Bachelor's degree in Information Technology or Systems, Instruction Design or Technology, Communications, Management, Business or Public Administration, Industrial Relations, Education, Social or Behavioral Science, Health Science or a related field, and two (2) years of recent experience designing, developing and delivering training curriculum and materials for a software system and/or two (2) years of experience working with software applications and computer systems essential to the functional area in which staff will need to be trained. A Master's degree in one of the above listed fields may substitute for one (1) year of the required experience.OR Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis; and four (4) years of recent experience designing, developing and delivering training curriculum and materials for a software system and/or four (4) years of experience working with software applications and computer systems essential to the functional area in which personnel will need to be trained. A Master's degree in one of the above listed fields may substitute for one (1) year of the required experience.Special Requirements:
Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.Depending on the position, related certifications may be required or desired. If required, the certifications must be maintained through new version training and continuing education.Instructional Designers working on the Epic program must obtain Epic certification within the first 6 months of appointment or vacate the position.Depending on the position, knowledge of a specific domain or functional area(s) may be required.Knowledge of:
Employee, management and organizational development techniques and current adult learning theory and practices;Principles and techniques of curriculum development;Theory and practices of organization, management, public administration, supervision, and communication;Effective methods of using multimedia equipment and other training aids or materials;Current adult learning theory and methodologies, presentation techniques and course pacing;Instructional design models (e.g., ADDIE);Application protocols and problem-solving methods focused on helping staff learn how to use software to increase speed and create higher value work products;Various curriculum development applications and training delivery methods including web-based, self-paced, and classroom education.Ability to:
Plan, develop, conduct, and evaluate, a variety of complex and difficult management and employee training and development programs or courses;Conduct employee, management, and other organizational needs assessments and task analyses;Translate specific department/agency organizational needs into curriculum and differentiate between needs which can be met through training and those which require other approaches;Develop technology training programs for non-technical audiences;Establish collaborative working relationships with a diverse audience, including stakeholders as well as trainees;Formulate specific objectives against which to compare and evaluate training results;Maintain currency in the state-of-the-art training theory and practice;Collect, analyze, and interpret data;Demonstrate active listening skills, communicate effectively both orally and in writing, and speak effectively before large and small groups;Conduct training and development sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques;Reason logically and creatively and utilize a variety of analytical skills and sound techniques in the process of meeting program goals relative to management/employee training and development and improvement of organizational productivity;Work as a member of a team;Effectively prioritize activities and projects;Interact with and work collaboratively with multidisciplinary teams and process stakeholders;Learn and retain knowledge of all assigned applications;Coordinate and communicate with process stakeholders;Multi-task complex work assignments;Communicate effectively both orally and in writing;Resolve conflicts;Lead meetings;Perform under pressure with tight deadlines;Become cross-functional in one or more applications;Listen and suggest ways to complement or assist the work of others;Collaborate and work to fill gaps and void overlaps in local system activities;Motivate key process stakeholders;Translate and document complex clinical and/or business workflows;Work with minimal guidance;Effectively negotiate and facilitate.Additional Requirements:
Travel outside the County for training, conferences, seminars or meetings in support of assigned projects;Work evenings and weekends, on an as-needed basis.
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