Signet Jewelers Limited
Design & Service Center Manager - Signet Jewelers - Warwick Mall
Signet Jewelers Limited, Dallas, Texas, United States, 75215
Design & Service Center Manager - Signet Jewelers - Warwick Mall Join our Field Design & Service Center Team! Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing, and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.
Are you the right applicant for this opportunity Find out by reading through the role overview below.Title:
Design & Service Center (DSC) ManagerReports To:
DSC District ManagerReporting to this Position:
Administrative Coordinator, Jewelers, Jeweler ApprenticesJob Summary:The Design & Service Center Manager oversees day-to-day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills, and as a manager, you’re an expert in all of them. In the DSC’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring, and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating, and coaching your team.The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Evaluates team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits, and overall profitability by improving margins.Essential Duties and Responsibilities:Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical checkpoint process.Provide estimates back to stores within 24 hours on cost and turnaround time.Order parts within 2 days of receiving a job.Communicate to stores any discrepancies on jobs immediately within 24 hours.Communicate to stores receipt on any jobs that will be delayed and not meet the original promise date within 24 hours.Review parts daily and delegate ordering tasks to Administrative Coordinator (AC), Apprentice, or Jewelers, as assigned by the manager.Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities.Do same-day Jared jobs to meet customers’ expectations.Offer solutions and partnership as needed.The recruiting and vetting of candidates to fill open positions.Attend and participate in district meetings.Visit local stores when time allows.Perform the tasks and skillsets, minimum of B level jeweler.Live Signet’s Core Values.Other duties as assigned.Qualifications:Proven ability to drive amazing customer service.Ability to drive performance with a team.Effective communication skills.Ability to effectively train others.Experience with performance and driving metrics.Managing multiple tasks.Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment.Previous management experience preferred.Analytical thinker.Previous experience with coaching others.Must be a solid team player.Leadership capabilities.Must have the minimum skill set of a Level B Jeweler.Continually strive to improve skills to Level A and Level AA Jeweler.Certificates, Licenses, Registrations:Must have a valid driver’s license and proof of insurability.Education and/or Experience:Minimum of High School Diploma or GED preferred.Minimum skill set of Level B Jeweler.Associates or Bachelor degree in related field preferred but not required.Computer Aided Design (CAD) skills preferred but not required.Computer Aided Manufacturing (CAM) skills preferred but not required.Previous management experience.GIA Gemology training.Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel, and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise.Travel by car is regularly required; you must have reliable transportation. Air travel and overnight travel may be required.Work Environment:The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Workweek hours will vary and will regularly include some weekend, evening, early mornings, holiday, and extended hours. Overtime required – varies. Design & Service Center environment. The noise level in the work environment is usually moderate to high.Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
#J-18808-Ljbffr
Are you the right applicant for this opportunity Find out by reading through the role overview below.Title:
Design & Service Center (DSC) ManagerReports To:
DSC District ManagerReporting to this Position:
Administrative Coordinator, Jewelers, Jeweler ApprenticesJob Summary:The Design & Service Center Manager oversees day-to-day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills, and as a manager, you’re an expert in all of them. In the DSC’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire a high-performing team of unique individuals who deliver the best repair journey for our customers. You create a solid team by recruiting, hiring, and having an amazing retention plan. You develop and implement training sessions to improve performance and are responsible for mentoring, motivating, and coaching your team.The DSC Manager is responsible for a continuous workflow through the DSC by implementing strategic production plans. Responsible for the maintenance, organization, cleanliness, and safety of the DSC. Ensures that all customers have a wonderful repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team member concerns. Evaluates team member performance and sets up action plans where needed to improve performance and holds the team accountable, as well as yourself, to expectations. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits, and overall profitability by improving margins.Essential Duties and Responsibilities:Follow Quality Control procedures on every job prior to delivery to stores by utilizing the 5 critical checkpoint process.Provide estimates back to stores within 24 hours on cost and turnaround time.Order parts within 2 days of receiving a job.Communicate to stores any discrepancies on jobs immediately within 24 hours.Communicate to stores receipt on any jobs that will be delayed and not meet the original promise date within 24 hours.Review parts daily and delegate ordering tasks to Administrative Coordinator (AC), Apprentice, or Jewelers, as assigned by the manager.Do bi-weekly outreach to your store partners/managers to discuss wins and areas of opportunities.Do same-day Jared jobs to meet customers’ expectations.Offer solutions and partnership as needed.The recruiting and vetting of candidates to fill open positions.Attend and participate in district meetings.Visit local stores when time allows.Perform the tasks and skillsets, minimum of B level jeweler.Live Signet’s Core Values.Other duties as assigned.Qualifications:Proven ability to drive amazing customer service.Ability to drive performance with a team.Effective communication skills.Ability to effectively train others.Experience with performance and driving metrics.Managing multiple tasks.Ability to adapt to challenges while remaining calm in a constantly challenging and ever-changing environment.Previous management experience preferred.Analytical thinker.Previous experience with coaching others.Must be a solid team player.Leadership capabilities.Must have the minimum skill set of a Level B Jeweler.Continually strive to improve skills to Level A and Level AA Jeweler.Certificates, Licenses, Registrations:Must have a valid driver’s license and proof of insurability.Education and/or Experience:Minimum of High School Diploma or GED preferred.Minimum skill set of Level B Jeweler.Associates or Bachelor degree in related field preferred but not required.Computer Aided Design (CAD) skills preferred but not required.Computer Aided Manufacturing (CAM) skills preferred but not required.Previous management experience.GIA Gemology training.Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel, and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise.Travel by car is regularly required; you must have reliable transportation. Air travel and overnight travel may be required.Work Environment:The work environment characteristics described here are representative of those for a team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Workweek hours will vary and will regularly include some weekend, evening, early mornings, holiday, and extended hours. Overtime required – varies. Design & Service Center environment. The noise level in the work environment is usually moderate to high.Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
#J-18808-Ljbffr