TEKsystems
Product Content Specialist (Editor I)
TEKsystems, Santa Monica, California, United States, 90403
Description:
If the following job requirements and experience match your skills, please ensure you apply promptly.As an Editor/Product Content Specialist, you will be the subject matter expert for how a conversational Shopping Assistant should respond to customers in a helpful, truthful, and actionable way. You will review and supervise the Large Language Model's (LLM's) output and monitor key metrics to ensure that it delivers a high-quality customer experience for various types of conversations while meeting business objectives.A day in the life:Curate training data through purpose-built tools to feed into LLMs.Review and supervise the output of the LLM to ensure it meets a high bar.Review internal and external customer feedback to enhance the LLM's output.Interaction with team/Day to Day:Each person gets assignments (annotation/labeling, grading, editing, writing short-form copy).Take the assignment and look at the policies, style guide, tone requirements, etc., and write the demonstration data. This could be long or short form.They will take that output and we will define a workflow that allows them to programmatically submit to our science team.The pipelines will be constructed by this team.PERFORMANCE METRICS:Will be measured against the leadership principles that we have as a company.How they perform against the tasks that we put in front of them. We will have a set of tasks, a set of performance metrics, quality metrics that will be very clearly communicated to the individuals.Additional Skills & Qualifications:Preferred Qualification:2+ years of category/vendor management experience, and/or expert knowledge and broad familiarity with specific product types in consumables, electronics, hardlines, or soft lines categories.PREFERRED SKILLS:Technology, Social media presence, Technical Proficiency, Familiar with Ecommerce, Copywriting.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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If the following job requirements and experience match your skills, please ensure you apply promptly.As an Editor/Product Content Specialist, you will be the subject matter expert for how a conversational Shopping Assistant should respond to customers in a helpful, truthful, and actionable way. You will review and supervise the Large Language Model's (LLM's) output and monitor key metrics to ensure that it delivers a high-quality customer experience for various types of conversations while meeting business objectives.A day in the life:Curate training data through purpose-built tools to feed into LLMs.Review and supervise the output of the LLM to ensure it meets a high bar.Review internal and external customer feedback to enhance the LLM's output.Interaction with team/Day to Day:Each person gets assignments (annotation/labeling, grading, editing, writing short-form copy).Take the assignment and look at the policies, style guide, tone requirements, etc., and write the demonstration data. This could be long or short form.They will take that output and we will define a workflow that allows them to programmatically submit to our science team.The pipelines will be constructed by this team.PERFORMANCE METRICS:Will be measured against the leadership principles that we have as a company.How they perform against the tasks that we put in front of them. We will have a set of tasks, a set of performance metrics, quality metrics that will be very clearly communicated to the individuals.Additional Skills & Qualifications:Preferred Qualification:2+ years of category/vendor management experience, and/or expert knowledge and broad familiarity with specific product types in consumables, electronics, hardlines, or soft lines categories.PREFERRED SKILLS:Technology, Social media presence, Technical Proficiency, Familiar with Ecommerce, Copywriting.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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