Corporate Positions
M•A•C Artist - Part-Time
Corporate Positions, Indianapolis, Indiana, us, 46262
POSITION SUMMARY:
The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.
PRINCIPLE ACCOUNTABILITIES:
Customer ServiceGreet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)Provide welcoming, personal, professional and consistent service to all Customers at all timesAsk questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) processSuggest group of appropriate products and/or colors to meet and exceed customers’ needsAssist customers with product/services selection and informationDemonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.Inform customers of M·A·C consciousness programs and philosophiesOn closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.Practice current good counter practicesSalesObtain Customer data for M·A·C Addict book or other client list as required.Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectivesKeep informed about products/company information/store informationActively participate in store theme days and events and new product launchesStudy the Skills Certification requirements and complete as many skill sets as appropriateActively participate in M·A·C training sessions and partnered store mandatory training sessionsMaintaining Work EnvironmentActively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s businessMaintain a clean and organized work area.Maintain tester units in proper schematic order.Clean or replace any broken or damaged productsMaintain proper placement and condition of merchandise on counter, in stock room and maintained areas.Inform management of any store maintenance issuesInform management of any Health and Safety issues which might lead to accidentsAdministrative Assistance ActivitiesComplete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’sAssist with inventory countsSubmit accurate time worked in voice response system in appropriate time periodComplete appropriate Customer correspondence as required.Adhere to proper security procedures regarding handling of cash and assetsAssist in Inventory ManagementAssist in stocking of all counter supplies and inventory on a daily basis as requiredAssist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the dayArrange for product transfer from other stores if customer wants product currently unavailable at your counterCommunicate low on stock and out of stocks to Retail ManagerAssist in the proper rotation of stockPOSITION REQUIREMENT:
Education:
· A minimum grade 12 education.
Job-Related Skills:
· Excellent customer service, communication, organizational skills and time management skills.
Job-Related Experience:
· Cosmetic experience preferred.
Analytical/Interpretive Skills:
· Ability to assess customer needs and make recommendations.
Additional requirements:
· Ability to work in a fast paced environment including evenings and weekends.
· Professional demeanor and ability to be flexible and handle change in a positive manner.
EFFORT:
This position requires excellent communication skills to be performed on a daily basis.This position requires moderate physical effort.Some unpacking and packing of materials is required when restocking the floor supplies.There may be moving and setting up of displays and other events taking place in your location.At counters, one must stand nearly 8 hours.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.
The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.
PRINCIPLE ACCOUNTABILITIES:
Customer ServiceGreet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)Provide welcoming, personal, professional and consistent service to all Customers at all timesAsk questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) processSuggest group of appropriate products and/or colors to meet and exceed customers’ needsAssist customers with product/services selection and informationDemonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.Inform customers of M·A·C consciousness programs and philosophiesOn closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.Practice current good counter practicesSalesObtain Customer data for M·A·C Addict book or other client list as required.Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectivesKeep informed about products/company information/store informationActively participate in store theme days and events and new product launchesStudy the Skills Certification requirements and complete as many skill sets as appropriateActively participate in M·A·C training sessions and partnered store mandatory training sessionsMaintaining Work EnvironmentActively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s businessMaintain a clean and organized work area.Maintain tester units in proper schematic order.Clean or replace any broken or damaged productsMaintain proper placement and condition of merchandise on counter, in stock room and maintained areas.Inform management of any store maintenance issuesInform management of any Health and Safety issues which might lead to accidentsAdministrative Assistance ActivitiesComplete assigned projects such as counting expiration dates, batch codes on products, compiling information on transfers and RTV’sAssist with inventory countsSubmit accurate time worked in voice response system in appropriate time periodComplete appropriate Customer correspondence as required.Adhere to proper security procedures regarding handling of cash and assetsAssist in Inventory ManagementAssist in stocking of all counter supplies and inventory on a daily basis as requiredAssist in merchandising and re-stocking all products on the floor in showcases and cabinets every morning and as needed throughout the dayArrange for product transfer from other stores if customer wants product currently unavailable at your counterCommunicate low on stock and out of stocks to Retail ManagerAssist in the proper rotation of stockPOSITION REQUIREMENT:
Education:
· A minimum grade 12 education.
Job-Related Skills:
· Excellent customer service, communication, organizational skills and time management skills.
Job-Related Experience:
· Cosmetic experience preferred.
Analytical/Interpretive Skills:
· Ability to assess customer needs and make recommendations.
Additional requirements:
· Ability to work in a fast paced environment including evenings and weekends.
· Professional demeanor and ability to be flexible and handle change in a positive manner.
EFFORT:
This position requires excellent communication skills to be performed on a daily basis.This position requires moderate physical effort.Some unpacking and packing of materials is required when restocking the floor supplies.There may be moving and setting up of displays and other events taking place in your location.At counters, one must stand nearly 8 hours.
Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.