IQVIA
Assoc Director, Medical & Scientific Communications
IQVIA, San Francisco, California, United States, 94199
Associate Director, Medical & Scientific Communications
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.(Agency Equivalent = VP, Client Services)The Associate Director is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading the account team. The Associate Director is accountable for the assigned clients both in terms of growing and nurturing relationships and ensuring all deliverables meet or exceed client expectations. The Associate Director is also responsible for the day-to-day success of their team and continued growth and development of individual team members.ESSENTIAL DUTIES & RESPONSIBILITIESClient Relations and Brand ManagementEstablish meaningful, professional relationships with client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand, their projects, and our team.Ensure Summit Global Health’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.Partner with client stakeholders to develop strategies to ensure they are able to attain desired outcomes.Be a trusted partner that the client sees as providing added value to ensure a long, continuous relationship.Collaborate with Leadership in identifying opportunities to provide additional services that will assist the client in attaining desired outcomes.Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.Project ManagementResponsible for management of all projects for assigned clients ensuring that deliverables meet operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).Ensure project team members are communicating effectively with other Summit Global Health internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.Communicate all scope changes to all other project team members, Marketing, and Finance through internal CCR process and/or internal scope change process, where needed.Work with leadership in preparing, updating, and/or reviewing monthly phasing reports for all assigned clients to ensure accuracy of amounts invoiced to clients.Adhere to all standard operating procedures (SOPs) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and weekly client update meetings.Maintain working knowledge of managed products, disease areas, and brand and company strategy and goals.Collaborate with Leadership and Marketing in preparing and delivering client pitches, presentations, and metrics ensuring quality, accuracy, and timeliness.Ensure full delivery and management of all scoped work and/or identify any projects at risk/canceled and work with Marketing and Leadership to propose new solutions to realize the full PO amount.Internal Team ManagementLead by example. Adhere to all SOPs and enforce staff’s adherence to the same.Ensure all staff members are preparing timesheets weekly and understand the importance of reporting all time worked.Ensure staff understands responsibilities and duties both for specific projects assigned and as relates to SOPs.Supervise and train staff members.Align with Leadership on staff growth and development for team members, including opportunities to assume new responsibilities, expanding skill sets, and providing constructive feedback.Create a positive work environment, fostering a team approach, encouraging open communication.Conduct weekly one-on-one meetings with all direct reports.Partner with Leadership in preparation of annual performance reviews and discussions with direct reports.Assign projects to staff in accordance with staff experience, growth, and bandwidth with consultation with Leadership.Identify needed modifications and/or new systems, tools, and processes to enable team and company effectiveness and efficiencies.Identify and discuss with Leadership needed resources for the team to deliver client business.Liaise with Leadership, other departments, and cross-functional team members to deliver projects as needed inclusive of changes in scope, priority, timing, and/or content.OTHER DUTIES & RESPONSIBILITIESApprove staff timesheets.Prepare weekly timesheet.Manage and attend relevant internal meetings, as assigned.Other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLEMinimum 8-12 years’ experience in medical communications, healthcare marketing, or scientific agency.Bachelor’s degree required, preferably with emphasis in Marketing, Business, or Science.Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client, internal, and staff relationships.Previous experience with people management is preferred.Strong attention to detail.Ability to manage multiple priorities. Strong organization and time management skills.Ability to leverage internal and external relationships to the benefit of the project, client, and Summit Global Health.Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams, and WebEx.An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.Great team player with a strong drive and willingness to take initiative.Curiosity and aptitude for continuous thinking, learning, and collaboration.Ability to travel to meet with stakeholders as necessary (up to 25% of time).
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If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.(Agency Equivalent = VP, Client Services)The Associate Director is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading the account team. The Associate Director is accountable for the assigned clients both in terms of growing and nurturing relationships and ensuring all deliverables meet or exceed client expectations. The Associate Director is also responsible for the day-to-day success of their team and continued growth and development of individual team members.ESSENTIAL DUTIES & RESPONSIBILITIESClient Relations and Brand ManagementEstablish meaningful, professional relationships with client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand, their projects, and our team.Ensure Summit Global Health’s brand is properly represented and promoted throughout client interactions, communications, and deliverables.Partner with client stakeholders to develop strategies to ensure they are able to attain desired outcomes.Be a trusted partner that the client sees as providing added value to ensure a long, continuous relationship.Collaborate with Leadership in identifying opportunities to provide additional services that will assist the client in attaining desired outcomes.Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.Project ManagementResponsible for management of all projects for assigned clients ensuring that deliverables meet operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).Ensure project team members are communicating effectively with other Summit Global Health internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.Communicate all scope changes to all other project team members, Marketing, and Finance through internal CCR process and/or internal scope change process, where needed.Work with leadership in preparing, updating, and/or reviewing monthly phasing reports for all assigned clients to ensure accuracy of amounts invoiced to clients.Adhere to all standard operating procedures (SOPs) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and weekly client update meetings.Maintain working knowledge of managed products, disease areas, and brand and company strategy and goals.Collaborate with Leadership and Marketing in preparing and delivering client pitches, presentations, and metrics ensuring quality, accuracy, and timeliness.Ensure full delivery and management of all scoped work and/or identify any projects at risk/canceled and work with Marketing and Leadership to propose new solutions to realize the full PO amount.Internal Team ManagementLead by example. Adhere to all SOPs and enforce staff’s adherence to the same.Ensure all staff members are preparing timesheets weekly and understand the importance of reporting all time worked.Ensure staff understands responsibilities and duties both for specific projects assigned and as relates to SOPs.Supervise and train staff members.Align with Leadership on staff growth and development for team members, including opportunities to assume new responsibilities, expanding skill sets, and providing constructive feedback.Create a positive work environment, fostering a team approach, encouraging open communication.Conduct weekly one-on-one meetings with all direct reports.Partner with Leadership in preparation of annual performance reviews and discussions with direct reports.Assign projects to staff in accordance with staff experience, growth, and bandwidth with consultation with Leadership.Identify needed modifications and/or new systems, tools, and processes to enable team and company effectiveness and efficiencies.Identify and discuss with Leadership needed resources for the team to deliver client business.Liaise with Leadership, other departments, and cross-functional team members to deliver projects as needed inclusive of changes in scope, priority, timing, and/or content.OTHER DUTIES & RESPONSIBILITIESApprove staff timesheets.Prepare weekly timesheet.Manage and attend relevant internal meetings, as assigned.Other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLEMinimum 8-12 years’ experience in medical communications, healthcare marketing, or scientific agency.Bachelor’s degree required, preferably with emphasis in Marketing, Business, or Science.Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client, internal, and staff relationships.Previous experience with people management is preferred.Strong attention to detail.Ability to manage multiple priorities. Strong organization and time management skills.Ability to leverage internal and external relationships to the benefit of the project, client, and Summit Global Health.Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams, and WebEx.An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.Great team player with a strong drive and willingness to take initiative.Curiosity and aptitude for continuous thinking, learning, and collaboration.Ability to travel to meet with stakeholders as necessary (up to 25% of time).
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