Strategic Operational Solutions, Inc
Technical Writer
Strategic Operational Solutions, Inc, Denton, Texas, United States, 76205
Strategic Operational Solutions, Inc. (STOPSO) is an ISO 9001, ISO 20000-1, ISO 27001 certified, and CMMI-SVC Level 2 appraised IT Services and Solutions company. We are looking for talented people to join our Team and develop and deliver solutions. Our environment is cutting-edge and highly rewarding. Our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Brief Overview of Position:STOPSO is seeking candidates for a Technical Writer SME position. The Technical Writer is crucial in producing clear, concise, and professional documentation for various information technology and zero-trust implementation projects. The senior technical writer will create, edit, and maintain strategies, policies, roadmaps, technical documents, white papers, training guides, user guides, instruction manuals, after-action reports, meeting notes, and other formal documents, as required. The role demands high accuracy in compiling, formatting, and proofreading diverse types of writing.Key Responsibilities:Conduct independent research to gather and analyze relevant information.Synthesize findings into well-structured, professionally written documents suitable for audiences ranging from mid-level employees to senior executive leaders.Collaborate with multidisciplinary teams under direct or indirect supervision.Handle independent tasks with minimal supervision, demonstrating superior judgment and dependability.Requirements and Primary Responsibilities:Work and communicate effectively as a member of a multidisciplinary team to write and maintain high-quality documentation.Plan, write, edit, and revise documents, papers, presentations, and other materials outlined in the position summary section.Initiate contact with diverse stakeholders to establish relationships, collect information necessary to project success, and enhance the customer relationship.Create other client aids such as online demos, self-help guides, guided tours, and other educational guidelines and documents.Transform complex documentation into simple concepts that are easy for the end-users to understand.Evaluate customer feedback and use it to improve the user experience.Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team.Use training metrics and customer feedback to inform future training investments.What you must bring to the table:Bachelor's degree in business, communications, or a related field. Documented work experience in technical writing can replace the education requirement at a rate of 1 year to 1 year.Must have at least 10 years of technical writing experience.Foundational understanding of cybersecurity concepts.Possess excellent writing and communication skills.Passion for customer service and a strong commitment to ensuring customer satisfaction.Exceptional attention to detail.Show an ability to adapt to a fast-paced work environment.Pay attention to explicit details, prioritize tasks, and work on different projects simultaneously.Must be a U.S. citizen.Proven dependability and initiative.Ability to obtain and maintain DHS Suitability.Strong critical thinking skills.High degree of emotional intelligence.A passion for learning and an interest in technology.Highly Desirable Skills:Graduate degree in business, communications, or a related field.Familiarity with Zero Trust concepts.Experience with Zscaler cloud-based security tools.Prior experience supporting government customers.Work Schedule:Hybrid work schedule: Up to 4 days per week remote work permitted.Onsite work required: 1 day per week at a government office in Denton, TX.Quarterly onsite requirement: 1 week per quarter.Apply Nowwith our quick 3 minute Application!
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Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.Brief Overview of Position:STOPSO is seeking candidates for a Technical Writer SME position. The Technical Writer is crucial in producing clear, concise, and professional documentation for various information technology and zero-trust implementation projects. The senior technical writer will create, edit, and maintain strategies, policies, roadmaps, technical documents, white papers, training guides, user guides, instruction manuals, after-action reports, meeting notes, and other formal documents, as required. The role demands high accuracy in compiling, formatting, and proofreading diverse types of writing.Key Responsibilities:Conduct independent research to gather and analyze relevant information.Synthesize findings into well-structured, professionally written documents suitable for audiences ranging from mid-level employees to senior executive leaders.Collaborate with multidisciplinary teams under direct or indirect supervision.Handle independent tasks with minimal supervision, demonstrating superior judgment and dependability.Requirements and Primary Responsibilities:Work and communicate effectively as a member of a multidisciplinary team to write and maintain high-quality documentation.Plan, write, edit, and revise documents, papers, presentations, and other materials outlined in the position summary section.Initiate contact with diverse stakeholders to establish relationships, collect information necessary to project success, and enhance the customer relationship.Create other client aids such as online demos, self-help guides, guided tours, and other educational guidelines and documents.Transform complex documentation into simple concepts that are easy for the end-users to understand.Evaluate customer feedback and use it to improve the user experience.Work as an editor and build constructive criticism to ensure fluency in training documentation throughout the team.Use training metrics and customer feedback to inform future training investments.What you must bring to the table:Bachelor's degree in business, communications, or a related field. Documented work experience in technical writing can replace the education requirement at a rate of 1 year to 1 year.Must have at least 10 years of technical writing experience.Foundational understanding of cybersecurity concepts.Possess excellent writing and communication skills.Passion for customer service and a strong commitment to ensuring customer satisfaction.Exceptional attention to detail.Show an ability to adapt to a fast-paced work environment.Pay attention to explicit details, prioritize tasks, and work on different projects simultaneously.Must be a U.S. citizen.Proven dependability and initiative.Ability to obtain and maintain DHS Suitability.Strong critical thinking skills.High degree of emotional intelligence.A passion for learning and an interest in technology.Highly Desirable Skills:Graduate degree in business, communications, or a related field.Familiarity with Zero Trust concepts.Experience with Zscaler cloud-based security tools.Prior experience supporting government customers.Work Schedule:Hybrid work schedule: Up to 4 days per week remote work permitted.Onsite work required: 1 day per week at a government office in Denton, TX.Quarterly onsite requirement: 1 week per quarter.Apply Nowwith our quick 3 minute Application!
* Fields Are Required
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