Expedia Partner Solutions
Director, User Experience Design
Expedia Partner Solutions, Chicago, Illinois, United States, 60290
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director, User Experience Design
Introduction to the team
The Partner Experience Design team at EG is responsible for creating human-centered experiences enabling travel Partners to build and optimize their businesses, understand their potential, and reach the right travelers.
We’re looking for a Design Director to help elevate our Advertising tools experience within our Expedia Group Traveler and Partner ecosystem. Our Advertising business is inspiring travelers to explore new options and experiences, while helping our travel partners reach the right customers across our network of brands. This role will partner with product and engineering leadership to lead cross-functional teams of researchers, content designers, UX designers, product managers, engineers, and sales teams. You will guide the vision and strategic direction for Advertising tools experiences, including products and interfaces for B2B advertising portals and consumer-facing Traveler advertising placement systems. This role will report to the Vice President of Experience Design for Partner Experiences.
In this role, you will:
Champion human-centered design, driving best practice for problem framing and synthesis of customer and business insights
Influence organization level strategic roadmap discussions alongside Product and Engineering leadership
Lead collaboration with key stakeholders and contribute subject matter expertise to identify org-level opportunities and process improvements
Drive compelling customer experience vision, strategy, and success metrics at an organizational level
Practice, drive, and teach exemplary visual and interaction design practice and hold the design organization accountable to deliver high-quality experiences
Provide guidance when evaluating the impacts of a solution to ensure linkages between structure, process, and technology
Leverage shared insights, tools, and design systems to build cohesive experiences within a product ecosystem
Use storytelling and persuasion to create materials that connect vision, strategy and action plans at organization level
Advocate for the work of the experience design org to stakeholders, peers, and the wider organization
Place individuals in roles and assignments that contribute to their personal and career development
Facilitate cross-team and cross-divisional movement when appropriate
Coach managers on building trusting, candid relationships with their teams to enable productive development conversations
Envision and drive efforts in shaping healthy team culture and values across the broader organization
Drive a safe culture of constructive critique and feedback
Be accountable for setting and meeting departmental goals
Identify and resolve issues that may impair the team's ability to meet strategic, financial and technical goals
Help team members identify and build key relationships and networks inside and outside the organization
Inspire. Lead. Elevate.
Experience and Qualifications:
Bachelor’s degree in Human-Computer Interaction, User Experience, or related design field; or equivalent related professional experience
7-10+ years related professional experience in b2b or b2c user experience design, design consulting, or agency, specifically in Adtech or Marketing-related digital tools
Experience in leadership of Senior Managers and senior UX Designers
An experienced creative leader who thrives at the intersection of business and design
Fluent in user experience design, research, and content strategy processes and practices - This role will partner closely with peer Directors in UX Research, Content Design, Product Management, Engineering, Strategy, and Product Marketing
Experience growing and leading high-performing design teams
Oversee multiple concurrent teams and projects across multiple global locations
A strong verbal and visual communicator. Storytelling is your jam
Love data visualizations, helping customers achieve their goals, and continuously improving product experiences
Adept at growing talent and helping people do their best work
A team player who is fluent in working with Product, Engineering, Strategy, and Marketing
Understand the intricacies of advertising and marketing
An advocate for people, their goals, and creating the best experiences to help them succeed
The total cash range for this position in Chicago is $202,500.00 to $283,500.00. Employees in this role have the potential to increase their pay up to $324,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director, User Experience Design
Introduction to the team
The Partner Experience Design team at EG is responsible for creating human-centered experiences enabling travel Partners to build and optimize their businesses, understand their potential, and reach the right travelers.
We’re looking for a Design Director to help elevate our Advertising tools experience within our Expedia Group Traveler and Partner ecosystem. Our Advertising business is inspiring travelers to explore new options and experiences, while helping our travel partners reach the right customers across our network of brands. This role will partner with product and engineering leadership to lead cross-functional teams of researchers, content designers, UX designers, product managers, engineers, and sales teams. You will guide the vision and strategic direction for Advertising tools experiences, including products and interfaces for B2B advertising portals and consumer-facing Traveler advertising placement systems. This role will report to the Vice President of Experience Design for Partner Experiences.
In this role, you will:
Champion human-centered design, driving best practice for problem framing and synthesis of customer and business insights
Influence organization level strategic roadmap discussions alongside Product and Engineering leadership
Lead collaboration with key stakeholders and contribute subject matter expertise to identify org-level opportunities and process improvements
Drive compelling customer experience vision, strategy, and success metrics at an organizational level
Practice, drive, and teach exemplary visual and interaction design practice and hold the design organization accountable to deliver high-quality experiences
Provide guidance when evaluating the impacts of a solution to ensure linkages between structure, process, and technology
Leverage shared insights, tools, and design systems to build cohesive experiences within a product ecosystem
Use storytelling and persuasion to create materials that connect vision, strategy and action plans at organization level
Advocate for the work of the experience design org to stakeholders, peers, and the wider organization
Place individuals in roles and assignments that contribute to their personal and career development
Facilitate cross-team and cross-divisional movement when appropriate
Coach managers on building trusting, candid relationships with their teams to enable productive development conversations
Envision and drive efforts in shaping healthy team culture and values across the broader organization
Drive a safe culture of constructive critique and feedback
Be accountable for setting and meeting departmental goals
Identify and resolve issues that may impair the team's ability to meet strategic, financial and technical goals
Help team members identify and build key relationships and networks inside and outside the organization
Inspire. Lead. Elevate.
Experience and Qualifications:
Bachelor’s degree in Human-Computer Interaction, User Experience, or related design field; or equivalent related professional experience
7-10+ years related professional experience in b2b or b2c user experience design, design consulting, or agency, specifically in Adtech or Marketing-related digital tools
Experience in leadership of Senior Managers and senior UX Designers
An experienced creative leader who thrives at the intersection of business and design
Fluent in user experience design, research, and content strategy processes and practices - This role will partner closely with peer Directors in UX Research, Content Design, Product Management, Engineering, Strategy, and Product Marketing
Experience growing and leading high-performing design teams
Oversee multiple concurrent teams and projects across multiple global locations
A strong verbal and visual communicator. Storytelling is your jam
Love data visualizations, helping customers achieve their goals, and continuously improving product experiences
Adept at growing talent and helping people do their best work
A team player who is fluent in working with Product, Engineering, Strategy, and Marketing
Understand the intricacies of advertising and marketing
An advocate for people, their goals, and creating the best experiences to help them succeed
The total cash range for this position in Chicago is $202,500.00 to $283,500.00. Employees in this role have the potential to increase their pay up to $324,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
#J-18808-Ljbffr