Genesys Cloud Services, Inc.
Marketing Manager, North America Events
Genesys Cloud Services, Inc., Durham, North Carolina, United States, 27703
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary:
Responsible for creating and managing innovative GTM events to build and accelerate pipeline. Will work effectively with clients, internal teams, industry organizations, and external vendors to flawlessly deliver world-class events to meet NA goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics. You must be creative with an eye for detail and be able to get up to speed and execute with a solid sense for the Genesys brand, culture, products, and business strategy.
Key Responsibilities:Responsible for NA Tier 1 Genesys and 3rd party events program management and execution on behalf of Genesys.Contribute to event playbooks and sales activation kits.Contribute to sales communications (newsletters, event snapshot etc.).Responsible for NA event calendar.Be the conduit between Global Events, Field Marketing and other internal teams.Track budget costs throughout a project and communicate scope changes that affect the budget.Gather and track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.
Requirements:Bachelor's degree in marketing or related field or 3+ years of experience.Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis.Experience in demonstrating event/program management best practices.Strong program, project, and time management skills - highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests.Excellent budgeting, negotiation, and vendor management skills.Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities.Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers.Cross-functional and collaborative mindset.Consultative approach to questions, concerns, and issues.Motivated, positive attitude and results-oriented.Strong written, verbal & presentation skills.Knowledge of Salesforce, Asana and other MarTech is preferredAbility and willingness to travel and work extended hours on occasions as necessary.#LI-AR1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$70,200.00 - $137,800.00
Benefits:Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Responsible for creating and managing innovative GTM events to build and accelerate pipeline. Will work effectively with clients, internal teams, industry organizations, and external vendors to flawlessly deliver world-class events to meet NA goals. Our ideal candidate should thrive under pressure and have a passion for event production and logistics. You must be creative with an eye for detail and be able to get up to speed and execute with a solid sense for the Genesys brand, culture, products, and business strategy.
Key Responsibilities:Responsible for NA Tier 1 Genesys and 3rd party events program management and execution on behalf of Genesys.Contribute to event playbooks and sales activation kits.Contribute to sales communications (newsletters, event snapshot etc.).Responsible for NA event calendar.Be the conduit between Global Events, Field Marketing and other internal teams.Track budget costs throughout a project and communicate scope changes that affect the budget.Gather and track ROI, engagement analytics, and feedback to consistently assess opportunities for improvement.
Requirements:Bachelor's degree in marketing or related field or 3+ years of experience.Knowledge in conference and trade show project management is essential, from strategy, messaging, design, logistics, vendor management, budget, live and virtual execution to post-event analysis.Experience in demonstrating event/program management best practices.Strong program, project, and time management skills - highly organized, detail-focused, results-driven, accountable with the ability to handle stress and last-minute, urgent requests.Excellent budgeting, negotiation, and vendor management skills.Experience working in a dynamic environment and track record of successful execution of multiple events with opposing priorities.Exceptional interpersonal skills; experience developing relationships with internal partners, third-party vendors, and customers.Cross-functional and collaborative mindset.Consultative approach to questions, concerns, and issues.Motivated, positive attitude and results-oriented.Strong written, verbal & presentation skills.Knowledge of Salesforce, Asana and other MarTech is preferredAbility and willingness to travel and work extended hours on occasions as necessary.#LI-AR1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$70,200.00 - $137,800.00
Benefits:Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.