West Elm
Keyholder | Design Lead | West Elm| Atherton Mill
West Elm, Charlotte, North Carolina, United States, 28245
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Lead, Sales (Key Holder) role You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand. Responsibilities * Support store's selling, service, event and customer experience efforts to drive traffic & sales, increase conversion, and strengthen brand loyalty. * Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority * Meet personal productivity targets and goals, while providing exceptional customer service to our guests. * Demonstrates selling behaviors that drive sales and build brand loyalty leveraging all services/opportunities: credit card/the Key, email capture, registry, BOPIS/BOSTS/BOSFS, and STELLA * Support clienteling efforts to drive traffic and build brand loyalty. * Model selling & service for the team. Achieve SPH. * Partner with GM to assess, recognize and motivate talent. * Serves as a learning partner and guide during associate onboarding. Facilitates design crew training and skill building activities as required for design and sales team. * Effectively supports the selling floor to maximize traffic, conversion and sales. * Manages to ensure appointments are assigned to Design Crew members in a timely manner. * Abide by all safety, security/injury and emergency policy and procedures. * Comply with all company policies and procedures. * Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy. * Perform projects and assignments as directed by the management team. Qualifications and Requirements * Effective communication, organization and leadership skills * Proven ability to motivate and influence others through personal actions and examples * 1-3 years retail sales experience with shift supervision experience preferred * 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required) * Full time associates are expected to have open availability to meet the needs of the business. * Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Physical Requirements * Must be able to be mobile on the sales floor for extended periods of time * Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.
Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: * A generous discount on all Williams-Sonoma, Inc. brands * A 401(k) plan and other investment opportunities * A wellness program that supports your physical, financial and emotional health * Paid vacations and holidays (full-time) * Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning * Individual development plans and career pathing conversations * Annual performance appraisals * Cross-brand and cross-functional career opportunities * Online learning opportunities through brand specific resources and WSI University * Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Lead, Sales (Key Holder) role You will inspire customers to express themselves in their home. You will bring the brand to life for our customers by making it easy for them to discover products that best suit the way they entertain. You will drive sales by sparking connections and making lasting customers of the brand. Responsibilities * Support store's selling, service, event and customer experience efforts to drive traffic & sales, increase conversion, and strengthen brand loyalty. * Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority * Meet personal productivity targets and goals, while providing exceptional customer service to our guests. * Demonstrates selling behaviors that drive sales and build brand loyalty leveraging all services/opportunities: credit card/the Key, email capture, registry, BOPIS/BOSTS/BOSFS, and STELLA * Support clienteling efforts to drive traffic and build brand loyalty. * Model selling & service for the team. Achieve SPH. * Partner with GM to assess, recognize and motivate talent. * Serves as a learning partner and guide during associate onboarding. Facilitates design crew training and skill building activities as required for design and sales team. * Effectively supports the selling floor to maximize traffic, conversion and sales. * Manages to ensure appointments are assigned to Design Crew members in a timely manner. * Abide by all safety, security/injury and emergency policy and procedures. * Comply with all company policies and procedures. * Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy. * Perform projects and assignments as directed by the management team. Qualifications and Requirements * Effective communication, organization and leadership skills * Proven ability to motivate and influence others through personal actions and examples * 1-3 years retail sales experience with shift supervision experience preferred * 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required) * Full time associates are expected to have open availability to meet the needs of the business. * Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday).
Physical Requirements * Must be able to be mobile on the sales floor for extended periods of time * Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated.
Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: * A generous discount on all Williams-Sonoma, Inc. brands * A 401(k) plan and other investment opportunities * A wellness program that supports your physical, financial and emotional health * Paid vacations and holidays (full-time) * Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Your Journey in Continued Learning * Individual development plans and career pathing conversations * Annual performance appraisals * Cross-brand and cross-functional career opportunities * Online learning opportunities through brand specific resources and WSI University * Leadership development opportunities
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.
San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.