Okaloosa County Sheriff
Communications Dispatcher
Okaloosa County Sheriff, Shalimar, Florida, United States, 32579
Salary :
$49,982.40 Annually
Location :
Emergency Operations Center (EOC) Niceville, FL
Job Type:
Full Time
Job Number:
24-5630.3
Department:
COMMUNICATIONS
Opening Date:
10/11/2024
Closing Date:
12/31/2024 12:00 AM Central
Description
This is a 12-hour position rotating from days to nights quarterly.
**B
ackground Investigation Waiver (Required): Please
Click Here
for the Background Waiver.**
The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff's Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff's Office. Qualified applicants will be required to successfully pass a fingerprint scan, drug screen, call center test, interview, and background investigation.
Duties
Dispatches and monitors the status of deputies on patrol;
Answers 911 calls and relays information in a timely manner; Receives non-emergency calls and provides information and/or assistance as quickly as possible; Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary; Must have the ability to prioritize calls and must have the ability to multi-task; Must be able to process information received and ask appropriate follow-up questions; Must be able to handle high stress situations and calm hysterical callers; Monitors radio traffic; Obtains information from deputies for NCIC/FCIC checks; Requires regular and predictable attendance; Must be able to cooperatively work with coworkers and general public; Must be able to maintain a constant state of awareness and act in a safe manor; Must have the ability to follow directives and policies of the agency; Performs related duties as necessary. Qualifications
Must be at least 18 years old with a high school diploma, Florida General Education Development Test (GED), or Out-of-state GED, with transcript of test results. Valid Florida Driver's License if required to drive a Sheriff's Office vehicle. Must be able to operate computer, two-way radio, copier, fax and telephone. Must be able to work rotating shifts, weekends, holidays and overtime, scheduled and unscheduled. NCIC/FCIC certification and 911 certification required within 6 months of employment. AUTOMATIC DISQUALIFIERS: The following list will result in an automatic disqualification from the hiring process. Please review this list before starting an application for employment.
-Drug use within the last 12 months (illegal drug use under Federal or State law) -Misdemeanor conviction (including a plea of nolo contendere) within the last 5 years for any of the following: DUI, Battery (including domestic violence), and/or Theft. -Suspension or revocation of license in the last 3 years -Felony conviction (or pleads guilty or pleads nolo contendere) -Misdemeanor involving perjury or false statement (found guilty, pleads guilty, or pleads nolo contendere) -Dishonorable discharge from the United States Armed Forces
BENEFITS: (Full Time Employees)
Health, Dental, Vision, Life and Disability Insurance Employee Assistance Program - no cost to employee or family members Retirement Plan under the Florida State Retirement System Annual leave, sick leave, military leave and 11 paid holidays Deferred Compensation Plan Flexible Spending Account Tuition Reimbursement Physical Fitness Benefit Free Cross Fit classes offered for all agency members Direct Deposit
01
How would you rate your ability to read and interpret maps accurately?
I am highly proficient and can easily navigate various types of maps. I am fairly confident and can usually find my way using most maps. I have some experience but occasionally need help interpreting maps. I find reading maps challenging and rely on other methods for navigation.
02
How confident are you in your ability to check and verify names and numbers accurately?
I am extremely accurate and rarely make mistakes when checking details. I am generally accurate but may occasionally need to double-check. I can check details but may need extra time to ensure accuracy. I find it difficult to consistently verify names and numbers without errors.
03
How would you assess your ability to use deductive reasoning to solve problems or analyze situations?
I can quickly identify patterns and make logical decisions with minimal information. I am good at applying logic and reasoning, but I may need additional context. I can use deductive reasoning but may require guidance or support. I struggle with deductive reasoning and need more time or assistance to draw conclusions.
04
How would you rate your ability to retain information and comprehend instructions?
I retain information easily and can recall details accurately when needed. I can usually retain important information but may need reminders for less critical details. I need to review information multiple times to fully understand and remember it. I find it difficult to retain and recall information without consistent reinforcement.
05
How comfortable are you with using computers and various software applications?
I am highly proficient and can navigate most software without assistance. I am comfortable with basic functions and can learn new software fairly quickly. I am familiar with some programs but may need support with more complex applications. I struggle with using computers and would need significant training to improve.
06
How comfortable are you with spending extended periods on the phone or radio?
I am completely comfortable and can handle long periods of communication without issue. I am generally comfortable but may need breaks during long sessions. I can manage phone or radio communication but may find it tiring over time. I find it challenging to be on the phone or radio for extended periods.
07
How well do you handle remaining objective in stressful or emotional situations?
I can stay calm and objective no matter how stressful the situation becomes. I remain objective most of the time but may feel pressured in extremely tense moments. I try to remain objective but may occasionally be influenced by the emotions of the situation. I find it difficult to remain objective and often feel emotionally affected by stressful situations.
08
Approximately how many words per minute can you type?
I don't know. Less than 30WPM. 30 - 50 WPM. > 50 WPM.
Required Question
$49,982.40 Annually
Location :
Emergency Operations Center (EOC) Niceville, FL
Job Type:
Full Time
Job Number:
24-5630.3
Department:
COMMUNICATIONS
Opening Date:
10/11/2024
Closing Date:
12/31/2024 12:00 AM Central
Description
This is a 12-hour position rotating from days to nights quarterly.
**B
ackground Investigation Waiver (Required): Please
Click Here
for the Background Waiver.**
The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff's Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff's Office. Qualified applicants will be required to successfully pass a fingerprint scan, drug screen, call center test, interview, and background investigation.
Duties
Dispatches and monitors the status of deputies on patrol;
Answers 911 calls and relays information in a timely manner; Receives non-emergency calls and provides information and/or assistance as quickly as possible; Must have knowledge of jurisdictional boundaries and transfer callers to other jurisdictions as necessary; Must have the ability to prioritize calls and must have the ability to multi-task; Must be able to process information received and ask appropriate follow-up questions; Must be able to handle high stress situations and calm hysterical callers; Monitors radio traffic; Obtains information from deputies for NCIC/FCIC checks; Requires regular and predictable attendance; Must be able to cooperatively work with coworkers and general public; Must be able to maintain a constant state of awareness and act in a safe manor; Must have the ability to follow directives and policies of the agency; Performs related duties as necessary. Qualifications
Must be at least 18 years old with a high school diploma, Florida General Education Development Test (GED), or Out-of-state GED, with transcript of test results. Valid Florida Driver's License if required to drive a Sheriff's Office vehicle. Must be able to operate computer, two-way radio, copier, fax and telephone. Must be able to work rotating shifts, weekends, holidays and overtime, scheduled and unscheduled. NCIC/FCIC certification and 911 certification required within 6 months of employment. AUTOMATIC DISQUALIFIERS: The following list will result in an automatic disqualification from the hiring process. Please review this list before starting an application for employment.
-Drug use within the last 12 months (illegal drug use under Federal or State law) -Misdemeanor conviction (including a plea of nolo contendere) within the last 5 years for any of the following: DUI, Battery (including domestic violence), and/or Theft. -Suspension or revocation of license in the last 3 years -Felony conviction (or pleads guilty or pleads nolo contendere) -Misdemeanor involving perjury or false statement (found guilty, pleads guilty, or pleads nolo contendere) -Dishonorable discharge from the United States Armed Forces
BENEFITS: (Full Time Employees)
Health, Dental, Vision, Life and Disability Insurance Employee Assistance Program - no cost to employee or family members Retirement Plan under the Florida State Retirement System Annual leave, sick leave, military leave and 11 paid holidays Deferred Compensation Plan Flexible Spending Account Tuition Reimbursement Physical Fitness Benefit Free Cross Fit classes offered for all agency members Direct Deposit
01
How would you rate your ability to read and interpret maps accurately?
I am highly proficient and can easily navigate various types of maps. I am fairly confident and can usually find my way using most maps. I have some experience but occasionally need help interpreting maps. I find reading maps challenging and rely on other methods for navigation.
02
How confident are you in your ability to check and verify names and numbers accurately?
I am extremely accurate and rarely make mistakes when checking details. I am generally accurate but may occasionally need to double-check. I can check details but may need extra time to ensure accuracy. I find it difficult to consistently verify names and numbers without errors.
03
How would you assess your ability to use deductive reasoning to solve problems or analyze situations?
I can quickly identify patterns and make logical decisions with minimal information. I am good at applying logic and reasoning, but I may need additional context. I can use deductive reasoning but may require guidance or support. I struggle with deductive reasoning and need more time or assistance to draw conclusions.
04
How would you rate your ability to retain information and comprehend instructions?
I retain information easily and can recall details accurately when needed. I can usually retain important information but may need reminders for less critical details. I need to review information multiple times to fully understand and remember it. I find it difficult to retain and recall information without consistent reinforcement.
05
How comfortable are you with using computers and various software applications?
I am highly proficient and can navigate most software without assistance. I am comfortable with basic functions and can learn new software fairly quickly. I am familiar with some programs but may need support with more complex applications. I struggle with using computers and would need significant training to improve.
06
How comfortable are you with spending extended periods on the phone or radio?
I am completely comfortable and can handle long periods of communication without issue. I am generally comfortable but may need breaks during long sessions. I can manage phone or radio communication but may find it tiring over time. I find it challenging to be on the phone or radio for extended periods.
07
How well do you handle remaining objective in stressful or emotional situations?
I can stay calm and objective no matter how stressful the situation becomes. I remain objective most of the time but may feel pressured in extremely tense moments. I try to remain objective but may occasionally be influenced by the emotions of the situation. I find it difficult to remain objective and often feel emotionally affected by stressful situations.
08
Approximately how many words per minute can you type?
I don't know. Less than 30WPM. 30 - 50 WPM. > 50 WPM.
Required Question