Part Time Help Desk Specialist Job at Creative Financial Staffing in Minerva Par

Help Desk Specialist Onsite, Columbus, Ohio We are seeking a skilled and customer-oriented Help Desk Specialist to join our IT support team. The Help Desk Specialist will be responsible for providing first-level technical support to our employees and resolving a wide range of IT issues. Responsibilities: As a Help Desk Specialist, you will be the first point of contact for all IT-related inquiries and problems. The Help Desk Specialist will troubleshoot hardware, software, and network issues via phone, email, and in-person. Our ideal Help Desk Specialist will maintain detailed records of all support requests and their resolutions. The Help Desk Specialist will escalate complex issues to appropriate IT teams when necessary. As a Help Desk Specialist, you will assist in the setup and configuration of new computer systems and software. The Help Desk Specialist will contribute to the development and maintenance of IT documentation and knowledge bases. Requirements: 2 years of experience in a Help Desk Specialist or similar IT support role. Strong knowledge of Windows and Mac operating systems, common software applications, and basic networking concepts. Excellent problem-solving skills and ability to work under pressure. Outstanding communication and customer service skills. If you're a dedicated Help Desk Specialist with a passion for technology and helping others, we want to hear from you ZRCFSTECH INOCT2024