UX Research Lead

EXPERIENCE Proven experience in quantitative user experience research, with a strong portfolio of successful projects including survey design, competitive analysis, heuristic reviews, user interviews, field studies, usability testing, experimentation, A/B testing Experience with analyzing and presenting behavioral data from Google Analytics as well as user testing data from UserTesting.com and A/B testing tools Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase. Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologies Ability to translate complex data into actionable insights and concrete recommendations to improve the user experience. Experience unbiased recruiting users that align with required demographic and behavioral profiles Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive research Inspire City partners and colleagues to anchor their work in human-centered design, data-driven research methodologies and evidence-based solutioning Have been the first quantitative researcher on a team or at an organization in the past