Director, User Experience & Product Design

You Will:

• Define Minted’s overall UX strategy and vision for a world-class web and app experience ensuring that it is tightly aligned with Minted’s broader omni-channel brand and product strategy
• Articulate and evangelize your vision, translating into an actionable roadmap that you drive in collaboration with cross-functional partners in Brand, Product Marketing, PM, and Eng
• Design, document and evangelize a cohesive set of design principles, patterns, and guidelines that can be utilized everywhere to ensure consistency of experience
• Articulate a strong rationale for these guidelines and drive our PM and Engineering teams to ensure adoption and execution with a robust Design system and Component Library
• Define the experience roadmaps and shopper paths on our site to include: site navigation and information architecture, discovery, customization, checkout, as well as defining user experience strategy and experiences for mobile eCommerce
• Influence and mentor across the organization, focusing on coaching and developing cross-functional partners, brand marketing and product designers, product managers, engineers, and QA on UX best practices
• Know our customer and represent her needs and her voice in the product and user experience design process
• Lead and direct user experience development projects, providing concept, direction, and critical evaluation of projects, as well as designing wireframes, mock-ups, and prototypes as needed to help illustrate solutions to complex problems
• Review all UX design created by the UX team and outside vendors to ensure shoppability, achievement of business goals, minimization of user confusion, and consistency with UX and usability guidelines
• Partner with Product Management and Engineering during design and development to ensure high quality implementation and results delivery
• Develop and design an effective organizational structure reflecting ownership and responsibilities for the User Experience team that scales with Minted’s growing business
• Recruit, hire, manage and mentor top digital UX and UI designers on the team
• Develop relationships with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects
• Define UX and UI processes with key measurable metrics that achieve both quality and rapid time to market; partner with other departments to optimize and improve efficiencies across teams
• Design and lead user testing and usability research both in-lab and online, effectively managing internal and external resources to deliver insights and actionable results; facilitate communication and share out of results and provide recommendations to product and business stakeholders

You Have:

• A Bachelor’s or Graduate degree in user experience, design, or other related field
• 10+ years experience in user experience and design with expert knowledge of e-commerce and mobile design principles, information architecture and user-centered design
• Personal passion for Minted’s categories of products, particularly custom holiday cards, wedding invitations, and other stationery
• 7+ years management experience with a track record of hiring and developing strong individual contributor UX and UI designers & researchers
• Innate understanding of consumer-focused digital experiences across site, mobile, and in-store represented by direct experience in omni-channel retail e-commerce
• Strong retail insights and an understanding of how and why consumers use Minted products, informed by a personal passion for shopping or collecting design or fashion goods
• A clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability
• Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects
• A portfolio showcasing a proven track record in creating consumer-focused UX that solves complex design problems providing impact to customers and the business
• An ability to prioritize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects
• Deep experience designing and building organizational structure, systems, and processes to scale the UX function, in a large (1000+ employees) consumer internet company

You Are:

• A strategic, consumer-centric thinker. You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
• Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.
• Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
• A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependencies.
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.
• A collaborative people leader. You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you.

• Medical, Dental, and Vision Benefits
• Employer Funded Health Savings Account
• 10 Paid Holidays
• Paid Time Off and Sick Leave
• Paid Parental Leave
• Employer Paid Wellbeing Apps (e.g. Headspace and Calm)
• Monthly Gym/Wellness Reimbursement
• 401(k) retirement savings plan
• Employer Funded Commuter Benefits
• Employee Discount
• Friends and Family Discount