Athenahealth is hiring: Principal UX Designer in Boston

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Principal UX Designer to join the athenahealth Clinician Experience team. You’ll work to discover, define, design, and deliver features for ambulatory practice clinicians and staff that enhance how they deliver care to their patients. The decisions you make will impact over 100K healthcare providers and countless patients!

As a principal designer, you’ll apply your extensive experience across the full range of design practices, from user research to delivery and all stages in between. As a design leader, you will collaborate not only across the design department, but with product partners, engineering, and senior leadership at various levels across the company.

If you're looking to make a difference in healthcare, then we want to talk to you!

The Team

When you join our UX Design team, you become part of a highly collaborative group with a common goal: creating solutions to help transform the healthcare industry. Our team is responsible for enhancing the primary workflows of ambulatory physicians, from maintaining the longitudinal patient record of care, to collaborating across points of care, and engaging with patients during an appointment.

As one of our most senior designers, you will help set the standard for high quality user research and design. Your work with leadership will help inform our strategy for how the zone can best support primary care providers and build a plan to execute against. Join us and discover how you can make a difference in the lives of physicians and the patients they care for.

Job Responsibilities

• Plan and conduct generative user research to inform strategy and define project scope.
• Design detailed product features that strike a balance between vision, craftsmanship, speed, and business potential.
• Create clarity and drive long-term user experience vision, architecture, and concepts.
• Lead collaboration with cross-functional colleagues to break that vision down into manageable phases with defined value.
• Proactively seek out and foster connections with stakeholders across product teams to support cohesion and consistency.
• Inspire and drive a high bar for user experience research and design quality.
• Provide guidance to junior designers through mentorship and design reviews.
• Participate in department initiatives to improve design processes and practices.

Typical Qualifications

• 10+ years of professional UX experience designing for end-to-end journeys in highly complex domains (healthcare, finance, manufacturing, etc.).
• Demonstrated experience in planning and executing user-centered research (qualitative and/or quantitative) and acting on findings to improve design.
• Demonstrated conceptual design, including modeling.
• Demonstrated excellence in interaction design.
• Strong stakeholder management and communication skills.
• Ability to make prioritization decisions in the best interest of the user and the organization.
• Experience partnering with senior level stakeholders to develop design direction.
• Deep knowledge of UX practices within Agile software development process, including UX ideation, design techniques, and incorporating user research and evaluative testing.
• Enthusiasm for digging into complex problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.
• Portfolio demonstrating ability to tell a compelling story about discovering problems, defining solutions, influencing strategy, and collaborating on execution success.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

For more information, please visit our careers page.