Senior Web UX Researcher Job at Databricks in San Francisco

Req# MKTQ425R28

Location: San Francisco Bay Area

We are looking for a Sr. Web UX Researcher to join our growing Web Marketing team at Databricks. You will report to the Director, Web Product and support the Databricks web ecosystem. You have a customer first mindset and take into consideration all touchpoints and interactions across the user journey. You like to collaborate and work cross functionally to provide strategic insights and conceptualize ideas via low fidelity wireframes. You possess a strong understanding of web best practices including accessibility, SEO, localization, IA and design. You use data to inform your decisions and improve UX deliverables.

The impact you will have:

• Play the role of evangelist to ensure the voice of the customer is properly represented across the entire web experience
• Drive the entire web ecosystem journey, including .com, training, support and beyond, to help create a unified strategy and user experience
• Act as the primary liaison to the creative team by representing the web team as our unified voice to thoughtfully challenge designs and push for a balance of brand vs conversion
• Partner closely with the brand team (design and content) to incorporate UX best practices into design deliverables and style guides
• Partner with testing, optimization and analytics teams to understand user behavior, refine recommendations, test wireframes and recommend improvements
• Perform usability testing, analyze competition and synthesize findings into actionable insights
• Manage and prioritize UX requests and deliverables and help build effective processes and hand-offs between brand, production, web development, etc.
• Define UX requirements as part of key web projects (redesigns, new navigation, etc.)
• Establish site guidelines and standards and help to ensure web experience stays consistent

What we look for:

• 10+ years in a UX research role supporting a corporate website selling enterprise B2B products
• Experience working closely with brand, design, content, analytics, product, etc. teams in a matrixed environment
• A portfolio that demonstrates UX approach and showcases research, wireframes, user flows, guidelines, etc.
• A strong point of view with the ability to present recommendations to stakeholders at all levels
• Outstanding data analysis skills with an understanding of qualitative and quantitative web data metrics and how to integrate into UX approach
• Solid understanding of UX best practices and focus on always staying fresh and current with the latest trends
• Adept at managing and prioritizing multiple initiatives, available resources, and timelines in mind

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

Zone 1 Pay Range: $145,500—$257,400 USD

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.