VISUAL MERCHANDISING ASSOCIATE NF-1 RETAIL DIV. MGMT

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for providing the highest quality of customer service to customers and brand integrity support to all teams within the Marine Corps Exchange. Committed to ensuring accurate pricing and presentation, signing and merchandising standards and overall building readiness to brand execution in the customer’s eyes. Brand Integrity Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again. Responsible for ensuring all customer touchpoints are set and managed to the brand standard. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures all merchandise is signed and labeled according to pricing and planogram standards. Actively participates in weekly and seasonal ad and visual display set. Assists the Brand Integrity Specialist , Brand Integrity Manager or if one is not on staff, partners with Store Manager or Operations Manager in the execution of signing related to promotions, merchandising, seasonal packages and floor sets. Partners with the Brand Integrity Specialist and Brand Integrity Manager to achieve daily and weekly Dress Blue Standards at all customer touchpoints and retail sites. Reports to the Brand Integrity Manager, Store Manager, or Operations Manager. Understands and operates within all service policies and exercises an “I can DO that!” mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Assists the Brand Integrity Specialist, Brand Integrity Manager, Assistant Store Manager, Operations Manager, or Marine Mart Managers in execution of corporate service programs, promotions and other events. May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replenish merchandise. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Take action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adhere to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adhere to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers. Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Communicates product outs to Sales Manager. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other duties as assigned. This is a mixed position where the incumbent must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Experience working in a customer and sales-focused environment preferred. Merchandising and signing experience preferred. Ability to read and understand operating standards and procedures for service, service recovery, merchandising, pricing and presentation and store brand and work within the position to execute these standards properly. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required. A valid driver's license is required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.