Rocket Mortgage
Senior Conversational Experience Designer
Rocket Mortgage, Michigan Center, Michigan, United States, 49254
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.
As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI, and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll also assist with defining best practices for the design discipline as well as mentoring peers.
About the Role
Design conversational product experiences for chatbots, IVA/IVR, SMS, and voice assistantsCollaborate with teams to create user-centered conversational product designs, requirements, workflows and strategiesCreate conversational experiences and interfaces for product prototypes in keeping with industry standards and best practicesConduct user research, including planning, prioritization, feedback collection and action plan creationTranslate user needs and business requirements into compelling experiencesCreate user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfacesCreate low- and high-fidelity artifacts and prototypes to communicate design intentRecommend metrics to define, manage and measure design success and prioritize enhancementsDevelop conversation design best practices, personality, guidelines and templatesMentor and train team membersAbout You
Minimum Qualifications
Bachelor's degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or FigmaDemonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadershipDemonstrated experience applying the design decision making process and using data and key findings to inform designDemonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visualsDemonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson AssistantDemonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative PrincipleUnderstanding of common design heuristics and principlesDemonstrated ability to train and mentorPreferred Qualifications
Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related fieldExperience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablementExperience designing Artificial Intelligence (AI) or machine learning driven client experiences
What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage®
was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.
Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is ninety-seven thousand five hundred dollars to two hundred five thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.
Los Angeles County Candidates Only. Qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
As a Senior Conversational Experience Designer, you'll deliver superior conversational product experiences to achieve business objectives and successful client outcomes. You'll apply UX, UI, and conversation principles and methodologies to enhance conversational product design through user research and testing. You'll also assist with defining best practices for the design discipline as well as mentoring peers.
About the Role
Design conversational product experiences for chatbots, IVA/IVR, SMS, and voice assistantsCollaborate with teams to create user-centered conversational product designs, requirements, workflows and strategiesCreate conversational experiences and interfaces for product prototypes in keeping with industry standards and best practicesConduct user research, including planning, prioritization, feedback collection and action plan creationTranslate user needs and business requirements into compelling experiencesCreate user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfacesCreate low- and high-fidelity artifacts and prototypes to communicate design intentRecommend metrics to define, manage and measure design success and prioritize enhancementsDevelop conversation design best practices, personality, guidelines and templatesMentor and train team membersAbout You
Minimum Qualifications
Bachelor's degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field5 years of experience or equivalent competency designing solutions for software, web applications or mobile native apps3 years of experience using industry standard design and prototyping tools to create low- and high-fidelity designs, such as VoiceFlow or FigmaDemonstrated experience defining success criteria and key performance indicators (KPIs) used to measure design effectivenessDemonstrated experience influencing, negotiating with and gaining buy-in from stakeholders, including leadershipDemonstrated experience applying the design decision making process and using data and key findings to inform designDemonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visualsDemonstrated experience with speech design, voice user interface design, or natural-language interface design, testing, tools, processes and platforms, such as Alexa Skills Kit, Dialogflow or IBM Watson AssistantDemonstrated experience with the fundamentals of language interaction, such as prosody or Cooperative PrincipleUnderstanding of common design heuristics and principlesDemonstrated ability to train and mentorPreferred Qualifications
Master's degree in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related fieldExperience supporting the design discipline for an organization, including creation and facilitation of trainings, establishing design standards and tool enablementExperience designing Artificial Intelligence (AI) or machine learning driven client experiences
What You'll Get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About Us
Rocket Mortgage®
was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, The Pulse, at Careers@myrocketcareer.com.
Colorado, New York City, Jersey City, California, D.C and Washington Candidates Only. The salary range for this position is ninety-seven thousand five hundred dollars to two hundred five thousand five hundred dollars. The position may also be eligible for an annual bonus and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position.
Los Angeles County Candidates Only. Qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the California Fair Chance Act.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.