State of New Mexico
DPS Emergency Communications Manager
State of New Mexico, Santa Fe, New Mexico, us, 87503
$39.35 - $62.96 Hourly
$81,843 - $130,948 Annually
This position is a Pay Band 90
Posting Details
New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three communications centers in Las Vegas, Albuquerque, and Las Cruces, where dispatchers receive, evaluate, and transmit information via telephone, computer-aided dispatch (CAD), and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety.
Why does the job exist?
Under the direction of the Special Projects Bureau Commander, the Department of Public Safety (DPS) Emergency Communications Manager is responsible for the successful management, coordination, and operations of the Communications Bureau, which provides public safety emergency and non-emergency dispatch services. This position includes managing department personnel, maintaining all 911 records, monitoring budgets and financial records, and serving as a liaison between internal personnel and outside agencies.
How does it get done?
This position will oversee and lead all aspects of the NMSP communications center activities, including operations and personnel management. In addition to staff management, this position will assist in developing and maintaining the bureau's budget. This position will work closely with the Communications Bureau management team and other stakeholders to uphold the highest standards of operation, quality, and compliance with all local, state, and federal regulations.
The Emergency Communications Manager effectively, efficiently, and ethically provides overall administrative direction for the Communications Bureau programs, projects, services, and facilities. The manager develops, implements, and enforces policies and procedures for the Communications Bureau.
The following duties are not intended to serve as a comprehensive list of all duties performed by the Emergency Communications Manager but only as a representative summary of the primary duties and responsibilities. The Emergency Communications Manager may be required to perform additional, position-specific duties.
- Provide sound leadership and direction to the Communications Bureau- Supervise assigned personnel, including deputy directors and administrative support staff- Develop long-term plans for the communications center's growth, improvement, and modernization; stay abreast of emerging trends, technological advancements, and best practices to keep the Communications Bureau at the forefront of public safety communications- Ensure the functionality and reliability of all Public Safety Answering Point (PSAP) systems, including CAD, radio communication systems, and emergency telephone systems, by coordinating with IT staff, vendors, and service providers for system maintenance, upgrades, and troubleshooting- Facilitate inter-agency collaboration, joint training exercises, and coordinated emergency response efforts- Work closely with 911 directors, affiliates, DoIT, APCO / NENA, and the NM-911 Bureau- Attend meetings internally and with outside agencies to discuss emergency communication services- Maintain relationships with clients, partnering agencies/organizations, and other stakeholders- Developing goals and initiatives- Ensure comprehensive training and stringent quality control for the 911 Center staff and users- Evaluate the bureau's processes and procedures; guide managers on existing and implementing new initiatives and policies- Maintain regulatory records and paperwork- Promote, coordinate, organize, and administer Emergency Communications programs- Ability to maintain confidentiality of sensitive and confidential information
Who are the customers?
This position supports public safety communications, public safety operations, first responders, dispatchers, and other partnering agencies that serve their communities through public safety. It also aids New Mexico citizens and visitors while supporting all Communications Bureau staff.
Ideal Candidate
NMSP is seeking a dynamic, innovative, and motivated leader to fill the next DPS Emergency Communications Manager position. The ideal candidate will have extensive experience in public safety communications, including expertise in police and fire emergency response practices, procedures, equipment and communications center operations. The candidate should possess personal experience managing these areas, not just oversight experience.
A strong leader with excellent communication and interpersonal skills is essential. The ideal candidate will exhibit an aptitude for clear, concise, and direct communication and the ability to summarize complex technical information succinctly. Candidates who foster an open, accessible, and collaborative working environment are highly desired. The ideal candidate will be responsive to the community's concerns and visible within it, embracing an open-door policy to connect with New Mexico communities effectively.
The Emergency Communications Manager will effectively manage all communications division functions of the Communications Bureau; prepare clear, concise, and complete oral and written reports; interpret and explain laws, department policies, and procedures; establish and maintain cooperative working relationships with those contacted in the course of work; maintain a positive work environment and work cooperatively with people to carry out the department's mission with integrity.
Additionally, the ideal candidate will have the following experience:- An advocate and model for outstanding service for both internal and external customers- An innovative problem solver with excellent project management skills- Adept at weaving public safety principles throughout the department to enhance the state's safety and preparedness for long-term sustainability- Skilled and organized administrator who promotes teamwork and personal development- Knowledge of public safety communications principles, practices, methods, techniques, and equipment- Familiar with modern and complex principles and practices of radio communications, interoperability, and emergency dispatch- Ability to communicate effectively, both orally and in writing, with the public, subordinate personnel, emergency personnel, and personnel from other agencies, skilled in conflict resolution techniques- Well informed in Federal Communications Commission (FCC) regulations pertaining to public safety communications- Knowledge of regulatory agencies, laws, regulations, and policies that pertain to the State of New Mexico Public Safety Telecommunicator (PST), holds a valid New Mexico PST certificate- Skilled in budgeting, statistical reporting, training needs, and operational procedures- Conversant in the principles of leadership, supervision, training, and performance evaluation- Aptitude to define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules, and policies- Knowledgeable on the substance and intent of federal regulations pertaining to the collection, storage, and dissemination of criminal history record information
Minimum Qualification
A Bachelor's Degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate a portion of the required experience to include supervisory and/or specialized experience. Any preferred licensure, registration or certification (Emergency Number Professional and the APCO Leadership Certificate Program) shall be defined at the time of recruitment and will be in addition to the above requirements.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
12 years of experience 2 Associate's degree
AND
10 years of experience 3 Bachelor's degree
AND
8 years of experience 4 Master's degree
AND
6 years of experience 5 PhD degree
AND
4 years of experience• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Pre-employment background checks, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy. The hired candidate will complete and pass the state's Defensive Driving Course within 6 months of their hire date. If not already PST certified, the hired candidate will become certified through the New Mexico Law Enforcement Academy (LEA) within 1 year of their hire date.
Working Conditions
Work is typically done in an office setting. Normal work hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.; however, some after-hours work will be required depending on operational needs. After-hours phone support or on-site support may be required depending on the urgency or severity of the situation. Due to the responsibilities of the Communications Bureau, this position is considered on-call in the event of a large-scale emergency, event, or incident. There is frequent travel to three (3) Communications Centers located in Las Vegas, Albuquerque, Las Cruces, and other areas as needed. Applicants must be able to work a flexible schedule. Work duties may require overnight out-of-town or out-of-state travel to include training.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Stefanie Ortega (505) 548-0955. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
$81,843 - $130,948 Annually
This position is a Pay Band 90
Posting Details
New Mexico State Police (NMSP) serves our state as the premier law enforcement agency. Our mission begins with establishing partnerships and relationships within our communities that mitigate and prevent crime. The NMSP Communications Bureau provides 911 dispatching services to NMSP and various partnering agencies throughout the state. It provides emergency and non-emergency service response to the citizens and visitors of New Mexico. We have three communications centers in Las Vegas, Albuquerque, and Las Cruces, where dispatchers receive, evaluate, and transmit information via telephone, computer-aided dispatch (CAD), and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety.
Why does the job exist?
Under the direction of the Special Projects Bureau Commander, the Department of Public Safety (DPS) Emergency Communications Manager is responsible for the successful management, coordination, and operations of the Communications Bureau, which provides public safety emergency and non-emergency dispatch services. This position includes managing department personnel, maintaining all 911 records, monitoring budgets and financial records, and serving as a liaison between internal personnel and outside agencies.
How does it get done?
This position will oversee and lead all aspects of the NMSP communications center activities, including operations and personnel management. In addition to staff management, this position will assist in developing and maintaining the bureau's budget. This position will work closely with the Communications Bureau management team and other stakeholders to uphold the highest standards of operation, quality, and compliance with all local, state, and federal regulations.
The Emergency Communications Manager effectively, efficiently, and ethically provides overall administrative direction for the Communications Bureau programs, projects, services, and facilities. The manager develops, implements, and enforces policies and procedures for the Communications Bureau.
The following duties are not intended to serve as a comprehensive list of all duties performed by the Emergency Communications Manager but only as a representative summary of the primary duties and responsibilities. The Emergency Communications Manager may be required to perform additional, position-specific duties.
- Provide sound leadership and direction to the Communications Bureau- Supervise assigned personnel, including deputy directors and administrative support staff- Develop long-term plans for the communications center's growth, improvement, and modernization; stay abreast of emerging trends, technological advancements, and best practices to keep the Communications Bureau at the forefront of public safety communications- Ensure the functionality and reliability of all Public Safety Answering Point (PSAP) systems, including CAD, radio communication systems, and emergency telephone systems, by coordinating with IT staff, vendors, and service providers for system maintenance, upgrades, and troubleshooting- Facilitate inter-agency collaboration, joint training exercises, and coordinated emergency response efforts- Work closely with 911 directors, affiliates, DoIT, APCO / NENA, and the NM-911 Bureau- Attend meetings internally and with outside agencies to discuss emergency communication services- Maintain relationships with clients, partnering agencies/organizations, and other stakeholders- Developing goals and initiatives- Ensure comprehensive training and stringent quality control for the 911 Center staff and users- Evaluate the bureau's processes and procedures; guide managers on existing and implementing new initiatives and policies- Maintain regulatory records and paperwork- Promote, coordinate, organize, and administer Emergency Communications programs- Ability to maintain confidentiality of sensitive and confidential information
Who are the customers?
This position supports public safety communications, public safety operations, first responders, dispatchers, and other partnering agencies that serve their communities through public safety. It also aids New Mexico citizens and visitors while supporting all Communications Bureau staff.
Ideal Candidate
NMSP is seeking a dynamic, innovative, and motivated leader to fill the next DPS Emergency Communications Manager position. The ideal candidate will have extensive experience in public safety communications, including expertise in police and fire emergency response practices, procedures, equipment and communications center operations. The candidate should possess personal experience managing these areas, not just oversight experience.
A strong leader with excellent communication and interpersonal skills is essential. The ideal candidate will exhibit an aptitude for clear, concise, and direct communication and the ability to summarize complex technical information succinctly. Candidates who foster an open, accessible, and collaborative working environment are highly desired. The ideal candidate will be responsive to the community's concerns and visible within it, embracing an open-door policy to connect with New Mexico communities effectively.
The Emergency Communications Manager will effectively manage all communications division functions of the Communications Bureau; prepare clear, concise, and complete oral and written reports; interpret and explain laws, department policies, and procedures; establish and maintain cooperative working relationships with those contacted in the course of work; maintain a positive work environment and work cooperatively with people to carry out the department's mission with integrity.
Additionally, the ideal candidate will have the following experience:- An advocate and model for outstanding service for both internal and external customers- An innovative problem solver with excellent project management skills- Adept at weaving public safety principles throughout the department to enhance the state's safety and preparedness for long-term sustainability- Skilled and organized administrator who promotes teamwork and personal development- Knowledge of public safety communications principles, practices, methods, techniques, and equipment- Familiar with modern and complex principles and practices of radio communications, interoperability, and emergency dispatch- Ability to communicate effectively, both orally and in writing, with the public, subordinate personnel, emergency personnel, and personnel from other agencies, skilled in conflict resolution techniques- Well informed in Federal Communications Commission (FCC) regulations pertaining to public safety communications- Knowledge of regulatory agencies, laws, regulations, and policies that pertain to the State of New Mexico Public Safety Telecommunicator (PST), holds a valid New Mexico PST certificate- Skilled in budgeting, statistical reporting, training needs, and operational procedures- Conversant in the principles of leadership, supervision, training, and performance evaluation- Aptitude to define issues, analyze problems, evaluate alternatives, and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules, and policies- Knowledgeable on the substance and intent of federal regulations pertaining to the collection, storage, and dissemination of criminal history record information
Minimum Qualification
A Bachelor's Degree in any field of study from an accredited college or university and eight (8) years of professional level experience with a tactical impact directly related to the purpose of the position defined by the agency at the time of recruitment. Substitutions Apply. See Substitution Table below. A hiring agency will designate a portion of the required experience to include supervisory and/or specialized experience. Any preferred licensure, registration or certification (Emergency Number Professional and the APCO Leadership Certificate Program) shall be defined at the time of recruitment and will be in addition to the above requirements.
Substitution Table
These combinations of education and experience qualify you for the position:Education Experience 1 High School Diploma or Equivalent
AND
12 years of experience 2 Associate's degree
AND
10 years of experience 3 Bachelor's degree
AND
8 years of experience 4 Master's degree
AND
6 years of experience 5 PhD degree
AND
4 years of experience• Education and years of experience must be related to the purpose of the position.
• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Pre-employment background checks, fingerprints, and drug screening are required and conditional pending results. Continued employment is contingent upon remaining felony free per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy. The hired candidate will complete and pass the state's Defensive Driving Course within 6 months of their hire date. If not already PST certified, the hired candidate will become certified through the New Mexico Law Enforcement Academy (LEA) within 1 year of their hire date.
Working Conditions
Work is typically done in an office setting. Normal work hours are Monday - Friday, 8:00 a.m. to 5:00 p.m.; however, some after-hours work will be required depending on operational needs. After-hours phone support or on-site support may be required depending on the urgency or severity of the situation. Due to the responsibilities of the Communications Bureau, this position is considered on-call in the event of a large-scale emergency, event, or incident. There is frequent travel to three (3) Communications Centers located in Las Vegas, Albuquerque, Las Cruces, and other areas as needed. Applicants must be able to work a flexible schedule. Work duties may require overnight out-of-town or out-of-state travel to include training.
Supplemental Information
Do you know what Total Compensation is? Click here
Agency Contact Information: Stefanie Ortega (505) 548-0955. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.