Mill Creek Residential
Assistant Community Manager
Mill Creek Residential, Denver, Colorado, United States, 80285
At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.
The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.
Essential Functions/Responsibilities
Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Operational Standards
Accept rents and make deposits
Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)
Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager
Participate in Revenue Management calls when applicable
Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)
Complete all new lease and renewal paperwork, including related addendums
Complete resident communications when applicable
Attend training classes/meetings as required or recommended by management
Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied
Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
Embody the Mill Creek mission, values and brand promise in all that he or she does
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
Address and complete all other duties as assigned
Edu ca tion an d/or E x p e ri e n c e
High School diploma or equivalent (GED), Bachelor’s degree preferred
2 years multi-family leasing or related property management experience or equivalent experience
Commitment to, and passionate for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Kn o w ledg e
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Exercise professional judgement to take ownership of and resolve issues and problems with residents
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Continuous research of area competitors such as pricing, amenities, features etc.
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
About the Benefits of joining the Mill Creek Team
Competitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.
The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.
Essential Functions/Responsibilities
Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc.
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Operational Standards
Accept rents and make deposits
Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos)
Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager
Participate in Revenue Management calls when applicable
Oversee normal duties of Concierge and Leasing Consultants (based on Manager’s request and staffing structure)
Complete all new lease and renewal paperwork, including related addendums
Complete resident communications when applicable
Attend training classes/meetings as required or recommended by management
Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied
Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
Embody the Mill Creek mission, values and brand promise in all that he or she does
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto
Address and complete all other duties as assigned
Edu ca tion an d/or E x p e ri e n c e
High School diploma or equivalent (GED), Bachelor’s degree preferred
2 years multi-family leasing or related property management experience or equivalent experience
Commitment to, and passionate for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi Family or related property management experience, retails sales or hospitality experience
Skills/Specialized Kn o w ledg e
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Exercise professional judgement to take ownership of and resolve issues and problems with residents
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Continuous research of area competitors such as pricing, amenities, features etc.
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
About the Benefits of joining the Mill Creek Team
Competitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer
Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!
People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable – a direct reflection of our team’s contributions. We are committed to listening to our associates and focusing on continuous improvement.
For more information about our DE&I initiatives, please click here (https://millcreekplaces.com/2020-esg-report/) to review our inaugural Environmental, Social, Governance (ESG) Report.