Mediavine
Account Manager, Publisher Success - (Remote - US)
Mediavine, Chicago, Illinois, United States, 60290
Mediavine is seeking an experienced Account Manager to join our Publisher Success team.About Mediavine
Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.Mission & Culture
We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let's talk!Position Title & Overview:
The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.
As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a "publisher-first" mentality.
Essential Responsibilities:
Manage an established portfolio of publishers, focusing on retention and growthTake on new accounts, build rapport, and foster trust and long-term partnershipsProactively assess potential risks of churn and implement solutions to ensure ongoing successAdvocate for publisher needs, addressing feature and data requests, reporting, and toolsUse cohort data, trend analysis, and projections to provide tailored recommendationsDeliver periodic business reviews and performance reportsMaintain consistent and personalized communication with each publisherMonitor client social accounts to celebrate publisher successes and milestonesCollaborate with Support Specialists and Engineers to resolve day-to-day issuesSurface trends across accounts, ensuring key information is shared and escalated when necessaryMaintain expert-level knowledge of Mediavine's products and services to suggest relevant featuresTrack and analyze performance results to identify opportunities for improvementPerform other duties as assignedAvailability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)Requirements
Location:
Applicants must be based in the United StatesApplication Deadline:
Application deadline is 12/05/24Additional applicants can be considered for future opportunitiesYou Have:
2+ years of experience in Customer Success or a related fieldMediavine experience preferredExperience working remotely in a distributed team environmentExperience in a publisher-facing role, with a focus on building and maintaining strong client relationshipsStrong proficiency with Google SuiteExperience with communication platforms like SlackExperience working with a CRM such as Hubspot, Salesforce, etcInitiative and a drive to go above and beyond for each publisherStrong critical thinking and analytical skills to tailor recommendations effectivelyExcellent time management and organizational skills, capable of handling multiple tasksExceptional written and verbal communication skillsA positive attitude, strong work ethic, and a commitment to teamworkThe ability to present data persuasively and make informed recommendationsAvailability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)Benefits
100% remoteComprehensive benefits including Health, Dental, Vision and 401k matchGenerous paid time offWellness and Home Office PerksUp to 12 weeks of paid Parental LeaveInclusive Family Forming BenefitsProfessional development opportunitiesTravel opportunities for teams, our annual All Hands retreat as well as industry event
Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $55,000 - $115,000 USD/yr.
Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.Mission & Culture
We are striving to build an inclusive and diverse team of highly talented individuals that reflect the industries we serve and the world we live in. The unique experiences and perspectives of our team members is encouraged and valued. If you are talented, driven, enjoy the pace of a start-up like environment, let's talk!Position Title & Overview:
The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.
As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a "publisher-first" mentality.
Essential Responsibilities:
Manage an established portfolio of publishers, focusing on retention and growthTake on new accounts, build rapport, and foster trust and long-term partnershipsProactively assess potential risks of churn and implement solutions to ensure ongoing successAdvocate for publisher needs, addressing feature and data requests, reporting, and toolsUse cohort data, trend analysis, and projections to provide tailored recommendationsDeliver periodic business reviews and performance reportsMaintain consistent and personalized communication with each publisherMonitor client social accounts to celebrate publisher successes and milestonesCollaborate with Support Specialists and Engineers to resolve day-to-day issuesSurface trends across accounts, ensuring key information is shared and escalated when necessaryMaintain expert-level knowledge of Mediavine's products and services to suggest relevant featuresTrack and analyze performance results to identify opportunities for improvementPerform other duties as assignedAvailability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)Requirements
Location:
Applicants must be based in the United StatesApplication Deadline:
Application deadline is 12/05/24Additional applicants can be considered for future opportunitiesYou Have:
2+ years of experience in Customer Success or a related fieldMediavine experience preferredExperience working remotely in a distributed team environmentExperience in a publisher-facing role, with a focus on building and maintaining strong client relationshipsStrong proficiency with Google SuiteExperience with communication platforms like SlackExperience working with a CRM such as Hubspot, Salesforce, etcInitiative and a drive to go above and beyond for each publisherStrong critical thinking and analytical skills to tailor recommendations effectivelyExcellent time management and organizational skills, capable of handling multiple tasksExceptional written and verbal communication skillsA positive attitude, strong work ethic, and a commitment to teamworkThe ability to present data persuasively and make informed recommendationsAvailability to travel to on-site locations for team retreats and the annual all hands events (approximately 20% of the time)Benefits
100% remoteComprehensive benefits including Health, Dental, Vision and 401k matchGenerous paid time offWellness and Home Office PerksUp to 12 weeks of paid Parental LeaveInclusive Family Forming BenefitsProfessional development opportunitiesTravel opportunities for teams, our annual All Hands retreat as well as industry event
Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.
At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $55,000 - $115,000 USD/yr.