Customer Service Diagnostic Content Developer/Author Job at NR Consulting in Woo

Role: Customer Service Diagnostic Content Developer/Author
Location: Woodridge, IL (Onsite)
Type: Contract
Duration: CTH
Mandate Domain: Automotive
Diagnostic tool: EST/SDS/CAN analyzer/ DLB

Job Role

• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• The candidate must have bachelor's degree from engineering
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• bility to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas:
• Electronic and electrical fundamentals
• Fault code diagnostics
• Modern automotive systems