eTeam
Creative Project Manager - II Job at eTeam in Rolling Meadows
eTeam, Rolling Meadows, IL, United States
Title: Customer Advocacy Project ManagerLocation: 100% RemoteDuration: 12+ Months
Targeted Years of Experience: 5 years
JOB DUTIES:This role will be supporting the Customer Advocacy team which is responsible for recruiting and vetting of happy customers into the program and the production and promotion of customer success stories for the Client Business Group. The project manager will help us activate stories internally and evangelize externally ensuring adherence to timelines, budget, and high-quality creative standards. The role requires building trust and consensus with our partners across Marketing, Sales, Legal, and Product and with our customers and ensuring timely delivery of multiple creative assets.
A day at work includes:- 60% on project management: Setting up projects, facilitating meetings, managing tasks and timelines in partnership - with our agencies, routing files for approvals, communicating on project status- 20% on operations and analytics: Refining processes, content audits, Google site refreshes, and building reports- 10% program management: Connecting our business and marketing priorities with program strategy building business cases and creative briefs.- 10% on administrative tasks: Team meetings, required training, learning and development
MUST HAVE SKILLS (Most Important):1. Experience working in Customer Advocacy, Customer Reference or similar Customer programs (3-5 yrs)2. Creative production experience (5 yrs)3. A solid understanding of marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset4. Excellent communication and relationship-building skills with the ability5. Ability to manage multiple projects and stakeholders in a large, matrixed organization6. Proficiency in complex project management tools (Workfront) and Google Suite
DESIRED SKILLS:1. Experience managing the creative development of customer success stories/case studies2. Experience building creative briefs3. Experience in an external or in-house agency working with creative groups4. Professional writing or design experience
EDUCATION/CERTIFICATIONS:Please indicate whether education and/or certifications are required or desired.
Targeted Years of Experience: 5 years
JOB DUTIES:This role will be supporting the Customer Advocacy team which is responsible for recruiting and vetting of happy customers into the program and the production and promotion of customer success stories for the Client Business Group. The project manager will help us activate stories internally and evangelize externally ensuring adherence to timelines, budget, and high-quality creative standards. The role requires building trust and consensus with our partners across Marketing, Sales, Legal, and Product and with our customers and ensuring timely delivery of multiple creative assets.
A day at work includes:- 60% on project management: Setting up projects, facilitating meetings, managing tasks and timelines in partnership - with our agencies, routing files for approvals, communicating on project status- 20% on operations and analytics: Refining processes, content audits, Google site refreshes, and building reports- 10% program management: Connecting our business and marketing priorities with program strategy building business cases and creative briefs.- 10% on administrative tasks: Team meetings, required training, learning and development
MUST HAVE SKILLS (Most Important):1. Experience working in Customer Advocacy, Customer Reference or similar Customer programs (3-5 yrs)2. Creative production experience (5 yrs)3. A solid understanding of marketing communication fundamentals (channels, audience, content types, messaging) with a digital-first mindset4. Excellent communication and relationship-building skills with the ability5. Ability to manage multiple projects and stakeholders in a large, matrixed organization6. Proficiency in complex project management tools (Workfront) and Google Suite
DESIRED SKILLS:1. Experience managing the creative development of customer success stories/case studies2. Experience building creative briefs3. Experience in an external or in-house agency working with creative groups4. Professional writing or design experience
EDUCATION/CERTIFICATIONS:Please indicate whether education and/or certifications are required or desired.