Pro Audio Visual Service Supervisor Job at PSG Panasonic Connect North America P

Overview:
The ProAV Supervisor will provide organizational leadership for ProAV repair team to deliver customer support, repair service, and professional services. Work closely with ProAV team to develop and be conscientious of revenue producing services in new areas, satisfy customers, and create higher-value opportunities for ProAV products & solutions. Improve product quality together with factory in Japan to decrease service incidents and overall service costs.

Responsibilities:

Essential Job Functions:

• Supervise a small team of highly skilled ProAV repair technicians
• Communicate directly and effectively with customers to resolve technical issues.
• Resolve complex issues requiring detailed systems and applications knowledge
• Ensure all RMAs/alerts are followed up with in a timely and efficient manner with internal system and emails are addressed timely
• Escalate and work closely with Quality Engineers when testing or repair issues occur
• Work to document processes by creating SOPs and maintaining them for training
• Engage in product training and service ability checks when applicable
• Arrange and coordinate periodic training from experts for training and troubleshooting methods
• Manage and delegate work tasks, issue performance reviews, coach, discipline, interview and provide input to transition employees
• Track and maintain metrics, communicate productivity/quality expectations
• Ability to understand and monitor inventory and forecasting
• Other duties as assigned

Job Requirements:

• Bachelors Degree in Electronics Engineering or 5 years relevant work experience with ProAV technologies (troubleshooting and repair)
• Advanced understanding of electronics troubleshooting and diagnostics required
• Photography and Cinematography experience required
• Previous management/supervisory experience required
• Excellent oral and written skills; ability to communicate proficiently with customers, subordinates, and members of the Executive Management Team
• Supervise and address team member issues/problems/concerns at times
• Ensure team activities are performed in compliance with company policies and procedures
• Encourage and implement cross-training, continued training to ensure competent team
• Strong leadership and decision-making ability
• Must be able to think strategically & establish direction
• Competently read, interpret and understand technical documents, schematics and service manuals
• Demonstrated ability to lead a diverse, team-based environment
• Intermediate skills with Microsoft Office Suite including Excel and PowerPoint

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.

Salary Range:
70,000-75,000