Audience Services Representative Job at ATG Entertainment in San Francisco

POSITION: Audience Services Representative

LOCATION: San Francisco, CA

HOURS: Full-time, some evenings, weekends, and holidays required

COMPENSATION: $22.00/hour

ABOUT THE POSITION

• Reports to Director of Audience Services
• Handles large volume of in-bound sales calls.
• Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues
• Handles any AV errors while booking/exchanging tickets in AV by letting a supervisor know, tracking the issue if it cannot immediately be solved, and following up with guest to complete sale.
• Assist theatre audiences with trip logistics (parking, dinning suggestions, etc.)
• Making outbound sales and marketing calls as needed.
• Handling fresh desk inquiries – responding to emails in a timely manner.
• Provides general office support: data entry, mail, filing, and various projects like shredding.
• Available to work flexible hours including some night/weekend shifts.
• Takes metered mail to post office.
• Takes will call to either theatre.
• Shared responsibilities assigned weekly unless noted otherwise in the kitchen / office:

1. clean bathroom keys and office doorknobs,
2. wash your own dishes or put them in the dishwasher – daily.
3. empty dishwasher and put away dishes or start dishwasher.
4. Wipe-down/disinfect kitchen counters and wash sink and empty drain catcher, clean microwave inside, rotation tray and outside.
5. Refrigerator – clean out old food (6 months or older) and wipe down insides and shelves, make sure all food is labelled and with names and dates,
6. Freezer- clean out old food (6 months or older) and wipe down inside and shelves, make sure all food is labelled and with names and dates,
7. Refill paper towels as needed.
8. re-order kitchen supplies as needed
   

PEOPLE, PLACES, and THINGS

• Work will take place in the BroadwaySF Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
• BroadwaySF, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
• High level of guest interaction requires a patient, kind, and emotionally mature candidate
• Intimate knowledge of AudienceView ticketing system and most Microsoft based software (training provided)

EXPERIENCE and SKILLS

• Experience helping customers with diverse needs and personalities
• Ability to speak and understand English; second language greatly valued
• Previous box office and ticketing knowledge is considered a plus
• Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
• Passion for and/or experience for the performing arts

COMPETENCIES

• Strong organizational skills, attention to detail, reliability, and punctuality
• Ability to quickly learn and retain information
• Strong critical thinking skills
• General understanding of theatre etiquette, ticketing, seating

BENEFITS

• Medical, dental, vision, life insurance, long-term disability, paid time off, 401k
• Invites to Opening Nights

ATG Entertainment: Passion Behind Performance

ATG Entertainment is a world leader in live entertainment. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and modern live music arenas. ATG Entertainment own, operate or programme 64 of the world’s most iconic venues across the UK, the US and Germany entertaining over 18 million audience members each year.

Through our in-house Production companies and working closely with top producers and promoters ATG presents over 15,000 live performances annually, including Cabaret at the Kit Kat Club, Stranger Things: The First Shadow, Moulin Rouge, The Lion King, Harry Potter and the Cursed Child and Starlight Express as well as popular music and comedy shows.

ATG also owns a leading ticketing platform processing more than 18 million tickets each year for musicals, plays, concerts, comedy shows and a variety of other live events. ATGtickets.com attracts more than 40 million unique visitors annually. Headquartered in London and Woking, the company also has offices in New York and Cologne.

ATG Entertainment IDEA Mission Statement

At ATG Entertainment, our commitment to inclusion, diversity, equity, and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are committed to strengthening the sense of belonging by ensuring diversity and equity in everything we do. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves, and everyone feels they belong.

At ATG Entertainment, we provide a stage for everyone.