HoneyBook Inc.
Education Content Strategist, Support
HoneyBook Inc., San Francisco, California, United States, 94199
HoneyBook is the leading client relationships management platform that empowers independent businesses to scale their operations and sell their services online with ease. Offering powerful tools for communication, contracts, invoicing, payments, and more, the platform puts independent professionals in control of their process and client experience. HoneyBook is trusted by over 100,000 service-based businesses in the United States and Canada that have booked more than $12 billion in business on the platform.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.About the Role:HoneyBook’s goal is to make small business owners more successful by simplifying the mundane business management tasks that get in the way of their creative work. Our members don’t have much time to learn new software, and we leverage education to ensure our platform is easy to master. This is where you come into play. As a Sr. Content Strategist, Support, your mission is to create the content that empowers our members to work with ease. The content you create will live in the HoneyBook Help Center and Education Hub. From writing fresh content to managing existing articles, your work will help shape how we get our members up to speed so that they can spend more time doing the work they love.This role is hybrid to our SF office, 2-3 days per week (current expectation is Wednesdays and Thursdays in-office).Here are a few of the things you will do:Create and drive initiatives focused on the success of internal Support knowledge base.Partner with the team to drive Help Center execution and contribute to how our Help Center develops and drive the strategy of the programCreate technical documentation and how-to articles with a lens of “best practices” to be able to effectively communicate our product’s immense valueWrite the content that powers our member-facing knowledge baseWork closely with Customer Support and our Product Team to anticipate and prioritize new content.Here is what we’re looking for in a candidate:You have 3+ years of experience driving strategy for Support documents or equivalent.You work with a high level of customer empathy in all you do.Partner with the broader Content Strategy and Education team to ensure members are able to navigate the full spectrum of help we can provide, from self-service support, our chatbot, to our Support team.You are excellent at writing concise, easy to understand materials. You can take a complex product and make it easy to understand for Support team members.You love creating customer facing documentation and finding opportunities to improve existing content.You thrive when you take a project from beginning to end with high levels of autonomy.You’re data driven, with a strong understanding of how analytics impact our strategic decisions.The good stuff:Mission-driven:
You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.Impact : We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation : We offer a competitive salary and meaningful equity grants.Base pay is $100,000 - $120,000 + Equity depending on experience and skills.Benefits & perks : From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.Our core values:People come first : We prioritize people as we explore opportunities and work through challenges.Raise the bar : We push for greatness—for ourselves, each other, and our members.Own it : Trust and ownership let us make decisions with confidence.We love what we do : We bring passion to our work and love what we create for our members.Keep it real : Authenticity, respect, and transparency are at our core.The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by various investors.
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The following information provides an overview of the skills, qualities, and qualifications needed for this role.Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.About the Role:HoneyBook’s goal is to make small business owners more successful by simplifying the mundane business management tasks that get in the way of their creative work. Our members don’t have much time to learn new software, and we leverage education to ensure our platform is easy to master. This is where you come into play. As a Sr. Content Strategist, Support, your mission is to create the content that empowers our members to work with ease. The content you create will live in the HoneyBook Help Center and Education Hub. From writing fresh content to managing existing articles, your work will help shape how we get our members up to speed so that they can spend more time doing the work they love.This role is hybrid to our SF office, 2-3 days per week (current expectation is Wednesdays and Thursdays in-office).Here are a few of the things you will do:Create and drive initiatives focused on the success of internal Support knowledge base.Partner with the team to drive Help Center execution and contribute to how our Help Center develops and drive the strategy of the programCreate technical documentation and how-to articles with a lens of “best practices” to be able to effectively communicate our product’s immense valueWrite the content that powers our member-facing knowledge baseWork closely with Customer Support and our Product Team to anticipate and prioritize new content.Here is what we’re looking for in a candidate:You have 3+ years of experience driving strategy for Support documents or equivalent.You work with a high level of customer empathy in all you do.Partner with the broader Content Strategy and Education team to ensure members are able to navigate the full spectrum of help we can provide, from self-service support, our chatbot, to our Support team.You are excellent at writing concise, easy to understand materials. You can take a complex product and make it easy to understand for Support team members.You love creating customer facing documentation and finding opportunities to improve existing content.You thrive when you take a project from beginning to end with high levels of autonomy.You’re data driven, with a strong understanding of how analytics impact our strategic decisions.The good stuff:Mission-driven:
You'll be joining more than just another startup. Our members’ success is at the heart of everything we do.Impact : We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!Compensation : We offer a competitive salary and meaningful equity grants.Base pay is $100,000 - $120,000 + Equity depending on experience and skills.Benefits & perks : From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.Our core values:People come first : We prioritize people as we explore opportunities and work through challenges.Raise the bar : We push for greatness—for ourselves, each other, and our members.Own it : Trust and ownership let us make decisions with confidence.We love what we do : We bring passion to our work and love what we create for our members.Keep it real : Authenticity, respect, and transparency are at our core.The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by various investors.
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