FirstService Residential
Assistant Community Manager -Lifestyle Director
FirstService Residential, Mt. Pleasant, South Carolina, United States,
Job Overview:
As an Assistant Community Manager/Lifestyle Director, you willprovide support to management in the overall operations of Community Association business andassistwith planning and executing community events all whiledeliveringexceptional customer service to owners, residents,clientsand vendors.
Your Responsibilities:
Always provide exceptional customer service to clients and vendors
Respond to inquiries and provide resolution to questions or concerns intimelyfashion
Assistwith the daily generalfinancial managementand recordkeeping
Assistwith bid process
Conduct regular inspections ofthe site, where needed.
Maintain all records in Connect including work orders, resident information, Association documents, community information.
Ensure maintenance of all files,recordsand correspondencein accordance withcompany procedures and good business practices
Attend all Board meetings, where necessary
Assistwith preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
Assistwithestablishingan annual calendarindicatingall association activity, deadlines, election, meetings, projects, etc.
Assistall walk-in homeowners and refer to Community Manager, when necessary.
Handle mailings, as needed andrequired.
Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
Assistwith activities and events calendar
Work with volunteer committees to plan and execute monthly and annual events
Meet with Community Manager weekly to ensure completion of open action items.
Regular attendance and punctuality are essential functions for the role
Skills & Qualifications:
College degree or equivalent work experiencerequired
Minimum of 2 years’ experience in a customer service environment
Strong organizational skills
Strong written and verbal communication skills
Excellent computer skills required including email, Word,Exceland PowerPoint
Excellentorganizational skillsand project management
Exceptional communication and interpersonal skills
Advanced written communication skills
Advanced Microsoft Office skills
Knowledge of basic accounting/budgeting procedures
Event planning experience
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
Ability to keep complex records, to assemble and organize data of complex nature, and to prepare andsubmitreports in acceptable formats andin a timely manner
Ability to conceptualize, plan and organize multiple programs and assignments effectively.
Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,employeemust remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation:
$20.00per hour
Disclaimer Statement:
The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules,dutiesand responsibilities to this job at any time.
As an Assistant Community Manager/Lifestyle Director, you willprovide support to management in the overall operations of Community Association business andassistwith planning and executing community events all whiledeliveringexceptional customer service to owners, residents,clientsand vendors.
Your Responsibilities:
Always provide exceptional customer service to clients and vendors
Respond to inquiries and provide resolution to questions or concerns intimelyfashion
Assistwith the daily generalfinancial managementand recordkeeping
Assistwith bid process
Conduct regular inspections ofthe site, where needed.
Maintain all records in Connect including work orders, resident information, Association documents, community information.
Ensure maintenance of all files,recordsand correspondencein accordance withcompany procedures and good business practices
Attend all Board meetings, where necessary
Assistwith preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
Assistwithestablishingan annual calendarindicatingall association activity, deadlines, election, meetings, projects, etc.
Assistall walk-in homeowners and refer to Community Manager, when necessary.
Handle mailings, as needed andrequired.
Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
Assistwith activities and events calendar
Work with volunteer committees to plan and execute monthly and annual events
Meet with Community Manager weekly to ensure completion of open action items.
Regular attendance and punctuality are essential functions for the role
Skills & Qualifications:
College degree or equivalent work experiencerequired
Minimum of 2 years’ experience in a customer service environment
Strong organizational skills
Strong written and verbal communication skills
Excellent computer skills required including email, Word,Exceland PowerPoint
Excellentorganizational skillsand project management
Exceptional communication and interpersonal skills
Advanced written communication skills
Advanced Microsoft Office skills
Knowledge of basic accounting/budgeting procedures
Event planning experience
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
Ability to keep complex records, to assemble and organize data of complex nature, and to prepare andsubmitreports in acceptable formats andin a timely manner
Ability to conceptualize, plan and organize multiple programs and assignments effectively.
Must be able to work on more than one assignment at a time with frequent interruptions,changesand delays. Must be able toremainfocused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons,employeemust remain alert to working conditions and aware of safety, health, and environmental concerns.
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paidholidaysand a 401k with company match. Occasional travel may berequiredto attend training and other company functions.
Compensation:
$20.00per hour
Disclaimer Statement:
The above informationonthis description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules,dutiesand responsibilities to this job at any time.