Telecommunications Officer (Certified)

Salary : $52,719.75 - $60,830.49 Annually

Location : Murphy, TX

Job Type: Regular Full-Time

Job Number: 00353

Department: Police

Opening Date: 09/04/2024

Closing Date: Continuous

Job Description

The City of Murphy's Police Department seeks to add a Certified Telecommunications Officerposition to its' dynamic team! Under direct supervision of the Telecommunications Supervisor, receives and dispatches requests for police, fire, ambulance, and animal control emergency and non-emergency services.

Job Description
To view the full scope of this opportunity, including essential job functions,

Schedule CommitmentMUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS

For application support, or to check the status of your application, contact Human Resources by e-mailing
Examples of Duties

WORK PERFORMED

• Operates a multi-line communication system
• Answer phones and directs callers to the appropriate city employee
• Monitors and broadcasts on communication radio equipment
• Dispatches police, fire and emergency medical units and animal control as well as other city departments, such as public works and parks and recreation, as needed
• Operates various telecommunication, multi-channel radio equipment, and Enhanced 911 system
• Assigns police, fire, and ambulance support elements to routine/emergency calls for service
• Records all activities and locations of police units and animal control units
• Uses computer terminals to make entries and inquiries and interprets the responses from various automated databases
• Provides Emergency Medical Pre & Post Arrival Instructions
• Retrieves Driver's License and Vehicle Registration data from computer system
• Checks for outstanding warrants, stolen vehicles and articles
• Enters and clears warrants and stolen articles from department to TCIC/NCIC computer
• Operates video recording, closed circuit television, and tape logging equipment
• Communicates with the hearing and speech impaired by a teletype system
• Screens and forwards telephone calls for the police, fire department, and animal control departments
• Is aware of and able to review the city's crime analysis software, such as RaidsOn Line and review crime trends as indicated with their respective shifts regularly
• Able to operate the city-wide locking control system, setting opening and closings according to scheduled events
• Develops own knowledge, skills and abilities to enhance and ensure continued success and meets all mandated training requirements as specified by TCOLE for the maintenance of a licensed telecommunicator
• Operates computers, telephones, radios, recorders, and other technical equipment
• Adheres to personnel safety, departmental policies and procedures, and Administrative Orders
• Performs other related duties as assigned

Typical Qualifications

MINIMUM QUALIFICATIONS

• High School Graduate or General Education Diploma (GED)
• Two (2) years of municipal Police, Fire, and 911 enhanced dispatching experience
• Current Telecommunications License as issued by the Texas Commission on Law Enforcement (TCOLE)
• Valid Texas Class C Driver's License - driving record must be in compliance with City policy

PREFERRED QUALIFICATION

• Certified Emergency Medical Dispatch

SPECIAL REQUIREMENTS

• May be required to pass a drug screen and/or pre?employment job performance assessment
• MUST ACCEPT ON CALL DUTY STATUS AND WORK FLEXIBLE HOURS TO INCLUDE ALL SHIFTS INCLUDING NIGHTS, WEEKENDS, AND HOLIDAYS

Supplemental Information

KNOWLEDGE, SKILLS & ABILITIES

• Must possess a basic knowledge of computer operations, stressing accuracy and speed
• Must possess office administration and organizational skills
• Must possess a basic knowledge of computer operations, stressing accuracy and speed
• Understands and displays behaviors consistent with servant leadership
• Understands and is conversant in the basics of community oriented policing and Broken Windows Theory
• To perform the essential functions of the job, must be able to read and understand conversations communicated in person, by telephone and by use of the radio, talk, write, and sit for long periods of time; must be able to enunciate clearly, precisely and effectively with a pleasing voice tone quality; make quick and competent decisions; must be able to perform under stress when confronted with emergency, critical, or dangerous situations; perform a variety of tasks - often changing from one task to another of a different nature without loss of efficiency or composure; work without constant supervision; courteously assists citizens and the general public and other employees with situations that are frequently complicated or serious in nature; maintain confidentiality with criminal and investigative information; ability to concentrate on assigned tasks through many distractions
• Is responsible for encouraging and facilitating a harmonious working environment, therefore, the following interpersonal and personal characteristics are expected:
  • Displays enthusiasm for the job, which includes attendance, performance, and conduct;
  • Ability to work effectively and cohesively with others;
  • Displays courteous, respectful, and polite demeanor towards co-workers and members of the public; and,
  • Recognizes the importance of being a team member that creates a positive working environment

PHYSICAL ACTIVITIES REQUIRED
Standing Sitting Walking Lifting Carrying Pushing/Pulling Reaching Handling Fine Dexterity Kneeling Crouching Crawling Bending Twisting Climbing Balancing Vision Hearing Talking

2024-2025 Full Time Employee Benefits Summary

• Retirement benefits provided through the Texas Municipal Retirement System. Mandatory contributions via payroll deduction - employee contributes 7% and the City matches 2 - 1.
• Term Life Insurance plan of 1x salary (upto $100,000) paid for by the City of Murphy. Supplemental coverage is available for purchase by the employee.
• Medical/Dental/Vision insurance. City has 2 medical plans (HDHP and PPO) and the city pays upto 100% of the premium for employees and provides upto 50% premium contribution for qualified dependents. Medical plan is with Blue Cross Blue Shield, Dental plan is with Ameritas, and Vision plan is with VSP. Benefits are deducted pre-tax, see table below for rates.
• Telemedicine (including a behavioral health component) and Pet telemedicine fully funded by the City of Murphy
• Health Spending Account, Flexible Spending Account, Limited Flexible Spending Account, and Dependent Care Accounts available for employee contribution.
• City matches up to $900/year to your Dependent Care FSA for Childcare Assistance.
• For HDHP medical plan, the City contributes upto $1,800 annually pro-rate bi-weekly.
• Long-term disability insurance paid by the City of Murphy.
• Identity Protection plan available through My ID Care.
• Ancillary insurance policies (accident, cancer, STD, hospital, etc.) available through Aflac.
• Longevity pay: All full-time employees receive $4.00 per month for each year of service beginning the month following the first full year of service.
• Employee Assistance Program provided free to employees and family members.
• Vacation: Three weeks (15 days) annually through the first five years, four weeks (20 days) annually from 5 years to 10 years, and first weeks (25 days) annually for 10 years of service and beyond. Time accrues incrementally each pay period.
• Sick time: Three weeks (15 days) annually - accrued incrementally each pay period.
• 14 paid holidays per year.
• Deferred Compensation Plan (457) offered by Mission Square. Optional and fully funded by the employee.
• Participation in the Wellness Program acitivities offers $20 per month incentive towards PPO premium or HDHP HSA account.
• Vacation buy-back: After 5 years of service, the city will buy upto 40 hours annually of your unused vacation time.
• Education/Certification assistance upto $2,000 per fiscal year.
• Employees are paid bi-weekly (26 times per year), but insurance premiums are deducted only 24 times per year.