Patient Access - Communications Specialist II - PRN

Job Description: Job Title: Patient Access - Communications Specialist Job Summary: Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description: Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need. Greet visitors in a professional and courteous manner. Consistently ensure positive customer interactions

Manages difficult or emotional individual situations Responds promptly to individual needs Responds to requests for service and assistance Fulfills commitments to individuals

Requirements: High school diploma or equivalent One year customer service experience Comfortable using common computer applications If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.