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City of East Providence

City of East Providence is hiring: Emergency Communication Dispatcher in East Pr

City of East Providence, East Providence, RI, United States


[Emergency Communication Dispatcher *[Part-Time * [$20 [/**[hour - no benefits

**[Job Description: [Under the supervision of the Chief of Police and the Chief of the Fire Department, the Emergency Communication Dispatcher receives emergency and non-emergency calls, advises callers, and dispatches public safety personnel and/or emergency units to specific locations as necessary. The Emergency Communication Dispatcher maintains records of emergency calls and events and performs related duties necessary for the effective operation of the Public Safety Communications Center. This position is a part-time (up to 19 hours per week), non-union affiliated position.

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Receives emergency and non-emergency calls, advise callers, and dispatches emergency units to specific locations if necessary.

Operates the computer-aided dispatch (CAD) system.

Accesses public safety databases (e.g. NCIC, BCI, MVD) for agency-related inquiries and notices.

Provides verbal information to public safety officers.

Redirects non-emergency incoming telephone calls to the appropriate public safety department.

Provide print information to public safety personnel of outside agencies (FAX, TTY Message, reports, etc.) when appropriate.

Maintains records of all incoming calls and public safety actions.

Monitors hold-up and burglar alarms.

Monitors fire department municipal box alarm systems.

Records and communicates information related to citizen concerns and complaints.

Communicates with support services (e.g. tow service, other police agencies) when necessary.

Files, manages, and confirms existing arrest warrants, files, and records related to the existence of arrest warrants.

Provides written reports concerning criminal activity or personal knowledge related to criminal cases or investigations.

Follows and maintains department and position-related standards.

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