Catapult Solutions Group is hiring: Content Designer in Mountain View

18 month contract

Location: Tucson, Mountain View, or Reno- onsite 2 days a week

Responsibilities:

• Contribute to self-help experiences that leverage AI technologies to help solve customer problems at scale
• Accelerate the use of AI to make authoring tasks or the authoring process/workflow more efficient
• Author modular, structured customer-facing self-help content for the offerings in the ecosystem; transform complex accounting or systems jargon into conversational, approachable language.
• Design experiences for our support site that engage customers and help them more quickly find the resources they need.
• Implement style, voice and tone, and content patterns consistently. Understand the role consistent communication plays in building a brand. Contribute to new standards as the need arises.
• Collaborate effectively with other designers, writers, product managers, and customer experience leads.
• Richly tag and/or annotate content to facilitate the training of large language models; identify enhancements to taxonomy to better represent customer or content needs.
• Be curious; maintain a comprehensive understanding of industry trends, emerging technologies, and best practices to inform content curation and content optimization strategies
• Contribute to the ongoing improvement of our authoring tools and content management system to ensure it meets our evolving needs.
• Work with cross-functional teams to ensure alignment with product, user needs, and business objectives
• Conduct user testing and iterate on design based on user feedback * Become immersed in customer research to develop deep customer empathy. Communicate with customers based on insights, needs, and desires.
• Work closely with internal stakeholders to understand key customer needs.
• Use customer problem statements and personas to craft engaging, humanized content that connects with customer needs.
• Manage multiple projects and priorities
• Work closely with internal stakeholders to understand key customer needs

Skills:

• 3-5 years of experience in content curation, technical writing, computational linguistics, or a related field. Experience with modular, structured content (DITA, for example) is preferred.
• Experience in implementing UX design principles.
• Understand and implements content processes and standards to maximize content effectiveness. Understand how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness.
• Use basic storytelling and conversation techniques.
• Demonstrate command of writing fundamentals, including style, grammar, and information architecture.
• Strong knowledge of AI/large language models and how they work: source content ingestion, prompt writing, output evaluation, and output curation.
• Good understanding of help systems, design systems, usability, accessibility, modularity, and framework
• Experience working with a content management system or component content management system.
• Ability to quickly synthesize and extrapolate data
• Strong interpersonal and collaboration skills
• Ability to operate independently
• Team player willing and able to pitch in whenever and wherever needed

Top 3 Skills:

• Experience working with Wordpress and content management systems or component content management systems.
• Experience with modular, structured content (DITA, for example).
• Understand how SEO strategy, taxonomy, hierarchies, and other content systems increase content efficiency and effectiveness.