Accolade
Accolade is hiring: Knowledge Content Analyst in El Paso
Accolade, El Paso, TX, United States
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolades Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com {rel="noopener noreferrer" target=" blank"}. {rel="noopener noreferrer" target=" blank"}
Role overview
The Knowledge Content Analyst is responsible for participating in the sourcing, analyzing, and maintaining of quality customer/customer partner content to enable the Accolade Front Line Care Team to support members and member self-service in the Accolade applications. With a primary focus in areas such as Customers and Vendor Partners, Carriers and Third-Party Administrators (TPAs), and/or Pharmacy Benefit Managers (PBMs), this person will help establish positive working relationships and support the creation and evolution of integration and ongoing maintenance materials and processes.
A day in the life
Develop subject matter expertise and perform activities related to one or more content focus areas, such as:
Customers and Vendor PartnersCarriers and Third-Party Administrators (TPAs)Pharmacy Benefit Managers (PBMs)
With the guidance and support deliver a best-in-class knowledge content experience:
Support the development of collaborative relationships with customers/customer partners and internal stakeholdersParticipate in discussions on an integrated delivery model between Accolade and customers/customer partners resulting in agreed integration details, artifacts, and processWork cross-functionally to ensure internal teams have the information needed to provide high-quality serviceComplete and deliver implementation artifacts on time with high quality for new customer launches, expansions, and renewalsHelp identify gaps, propose solutions, and support resolution of gapsEnsure content is consistent with Accolade tools and style guidesManage, maintain/build, and/or review internal and customer-facing content for new customer implementations on an ongoing basisTriage, respond to, and resolve content tickets (CFQs) in a timely mannerProvide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints
Provide feedback to development teams on content and/or implementation validation applicationsOpenly share knowledge and expertise with the team including recommendations for continuous team improvementParticipate in cross-functional initiatives as required
What we are looking for
Equivalent of a bachelors degree and/or 3-5+ years progressive experience in a related industry (for a PBM focused role, PBM experience is required)Strong and broad knowledge of the health care industry - understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentationExperience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefitsExperience with Quality Assurance processes and content management/document management toolsStrong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels - internally and extern llyStrong technical aptitude - working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessaryAbility to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environmentDetail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skillsProven ability to roll up your sleeves and make a contribution quickly
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Paid Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together,?we are building a great and enduring business?that truly makes an impact. At Accolade, we are committed to building a?workplace where all can grow and thrive.We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our members life measurably better?
Be Fearless
We think differently. We do whats never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each others back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast and have fun.
Want to learn more about who we are and what we value? Check out our Culture Book here {rel="noopener noreferrer" target="_blank"}!
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Role overview
The Knowledge Content Analyst is responsible for participating in the sourcing, analyzing, and maintaining of quality customer/customer partner content to enable the Accolade Front Line Care Team to support members and member self-service in the Accolade applications. With a primary focus in areas such as Customers and Vendor Partners, Carriers and Third-Party Administrators (TPAs), and/or Pharmacy Benefit Managers (PBMs), this person will help establish positive working relationships and support the creation and evolution of integration and ongoing maintenance materials and processes.
A day in the life
Develop subject matter expertise and perform activities related to one or more content focus areas, such as:
Customers and Vendor PartnersCarriers and Third-Party Administrators (TPAs)Pharmacy Benefit Managers (PBMs)
With the guidance and support deliver a best-in-class knowledge content experience:
Support the development of collaborative relationships with customers/customer partners and internal stakeholdersParticipate in discussions on an integrated delivery model between Accolade and customers/customer partners resulting in agreed integration details, artifacts, and processWork cross-functionally to ensure internal teams have the information needed to provide high-quality serviceComplete and deliver implementation artifacts on time with high quality for new customer launches, expansions, and renewalsHelp identify gaps, propose solutions, and support resolution of gapsEnsure content is consistent with Accolade tools and style guidesManage, maintain/build, and/or review internal and customer-facing content for new customer implementations on an ongoing basisTriage, respond to, and resolve content tickets (CFQs) in a timely mannerProvide regular status reports on progress, share areas of risk/concern, and deliver quality results within time constraints
Provide feedback to development teams on content and/or implementation validation applicationsOpenly share knowledge and expertise with the team including recommendations for continuous team improvementParticipate in cross-functional initiatives as required
What we are looking for
Equivalent of a bachelors degree and/or 3-5+ years progressive experience in a related industry (for a PBM focused role, PBM experience is required)Strong and broad knowledge of the health care industry - understanding of benefit content, practices, and processing; ability to navigate/understand and explain health plan and benefit documentationExperience in healthcare content/knowledge management with the ability to simplify industry jargon and complex benefitsExperience with Quality Assurance processes and content management/document management toolsStrong written and verbal communication skills with proven ability to work independently, as well as across functions at multiple levels - internally and extern llyStrong technical aptitude - working knowledge and experience with MS Office suite, plus the ability to learn new tools, as necessaryAbility to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environmentDetail-oriented, inquisitive, problem-solving in nature; good critical thinking and conflict resolution skillsProven ability to roll up your sleeves and make a contribution quickly
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Paid Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
Our people are the Heart of Accolade
Together,?we are building a great and enduring business?that truly makes an impact. At Accolade, we are committed to building a?workplace where all can grow and thrive.We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our members life measurably better?
Be Fearless
We think differently. We do whats never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each others back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast and have fun.
Want to learn more about who we are and what we value? Check out our Culture Book here {rel="noopener noreferrer" target="_blank"}!
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.