SERA Custom Integrators by Stereo Planet

SERA Custom Integrators by Stereo Planet is hiring: Residential Audio-Video Inst

SERA Custom Integrators by Stereo Planet, Bend, OR, US

Job Description

Company Overview: Place your whole home at your fingertips with SERA Custom Integrators by Stereo Planet. Access light, heat, sound, and video from a single touchpoint of your choosing with a customized home automation solution. We navigate the tangles of technology to bring you a living space that simplifies your routines, elevates your favorite rituals, and elegantly blends wires, panels, and speakers into the background. Proudly serving Central Oregon since 1980.

Position: A/V Installation Tech (Senior and Entry level positions available)

Position Summary: We are looking for knowledgeable and solution-oriented Installers to work with our Residential clients. Our Installers are expected to lead and execute small projects independently, handling installations such as wiring smaller homes, setting up basic TV and audio systems, configuring simple home networks (e.g. eero), and programming of universal remotes (e.g. URC). Installation Specialists play a key role in starting projects, driving them forward and working with customers to problem-solve any issues. Reporting to Integration Specialists and Project Managers, they will ensure client projects are completed to the customer-s satisfaction on-time and on-budget. This role is important to the company as the Installers are the face of the Organization and need to be competent and results-driven.

Benefits:

Quarterly Performance Bonus
Retirement plan with 3% match
Health Share plan
PTO and Paid Holidays

Responsibilities

- Install and configure basic TV and audio systems, ensuring proper functionality and alignment with client expectations

- Troubleshoot any issues that arise during or after installation, providing proper solutions to ensure quality and project timelines are maintained

- Communicate effectively with clients to explain system operations and ensure customer satisfaction, including demonstration of system

- Pre-wire or retrofit low voltage systems

- Hook up equipment (hang TVs, fine-tune audio/video systems for optimal performance, speakers, running wire, etc.)

- Programming of equipment

- Set-up networks, with proper labeling

- Install, set-up and program Shades and Lighting control systems

- Manage wire to NEC standards, all while making projects look presentable for clients

- Ensure that all project phases, from pre-wiring to final installation, are completed efficiently and to company standards

- Conduct system tests after installation to verify that all installed systems are functioning as expected.

- Train and mentor Install Assistants on the job

Qualifications

Experience in system installations, wiring and set up, ideally within the custom integration or AV industry
Uphold and promote Sera Custom Integrators- core values of Integrity, Efficiency, Community, Perseverance, and Innovation in all aspects of the installation
Strong technical knowledge of basic home entertainment systems, audio-visual installations, and simple networking solutions (e.g., eero)
Excellent troubleshooting and problem-solving skills for resolving minor technical issues on-site
Detail-oriented with a commitment to delivering high-quality installations on time and within scope
Ability to read blueprints and design plans and follow them to completion
Construction experience is helpful in role, working in new construction quite often