Principal Content Strategist

As Microsoft AI we are pushing the boundaries of technology. We are creating unique, beautiful and powerful products that will change lives. A small, friendly, fast-moving team, we support each other to do the best work of our lives, always looking to break new ground, fast. We are proud of what we build, how we build it and that our products will define the AI era. We run lean, obsess about users, and always make our decisions based on the evidence. We ship regularly, so your work will have real and immediate impact. Were on the lookout for a talented and passionate Content Writer and Strategist who understand Copilot's voice, personality and values, creating copy that amplifies this in product and marketing. We're looking for someone who will work closely with the personality team and primarily influencing brand, product and marketing copy. Were looking for someone with an abundance of positive energy, empathy, and kindness, in addition to being highly effective. The right candidate takes the initiative and enjoys building world-class consumer experiences and products in a fast-paced environment. Our newly formed organization, Microsoft AI (MAI), focuses on Copilot and other consumer AI products and research. The wider team is responsible for Copilot, Bing, Edge, and generative AI research, while the Web Engineering team is responsible for leading and building the core experience of Copilot on the web, collaborating closely with our Product Management, Engineering and AI Research teams. This is a time of huge change in the AI landscape, and this role will put you right in the heart of it. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. By applying to this U.S. Mountain View, CA position, you are required to be local to the San Francisco area and in office 3 days a week. Responsibilities Develop and define editorial judgment and data-driven insights/feedback loops to plan and maintain content across different areas (e.g., for a content set, reviewing, improving, editing, or removing content; for a design review, reviewing and critiquing interaction design and user-experience [UX] text). Drive content approval and review process with partners across the organization and develop the language for Copilot, the core of the product. Drive building world-class AI applications that will delight consumers across Copilot, Edge, Bing, Windows and Mobile. Own a product writing area and be responsible for understanding user needs and behaviors, defining product requirements, managing end-to-end product development, launches and iterations. Find a path to get things done despite roadblocks to get your work into the hands of users quickly and iteratively. Enjoy working in a fast-paced, design-driven, product development cycle. Translate business goals into strategy, user experience and technical requirements in close collaboration with UX designers and AI model training teams. Define goals and performance indicators, set up and oversee experiments, measure success with data and research. Collaborate effectively and communicate clearly with cross-functional teams, including product managers, designers, and other engineers, to build exceptional consumer-grade applications. Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values) . Qualifications Required Qualifications: Bachelor's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 6 years experience working in product or service design, copywriting, technical writing, writing (e.g. for marketing, advertising, e-commerce), brand design, or brand marketing OR Master's Degree in Arts, Humanities, Digital Communications, UX Design, Human Computer Interaction, Communications, English, Journalism, or related field AND 4 years experience working in product or service design OR equivalent experience. Preferred Qualifications: 5 years' experience of demonstrated growth in writing or content design. Demonstrated experience with distilling down complex content into simple, cohesive material in a consumer-first language. Ability to write language that is succinct and with personality. Experience in driving and delivering a brand voice and tone guide that ensures quality, trust, and coherence across many channels. Current portfolio with clear case studies of writing craft for a consumer-first audience. Examples can also include personal writing to demonstrate writing with personality and wit. Experience collaborating with product designers, marketing, legal, and compliance teams to align content to business and customer needs. Experience demonstrated in portfolio or personal project of Prompt engineering or understanding/mastery of writing for LLMs. Multi/Bilingual or experience in working on a global app. Content Design IC5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until October 25, 2024. copilot Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .