ISMG - Information Security Media Group is hiring: Community Engagement Manager
ISMG - Information Security Media Group, Princeton, NJ, US
Job Description
About Us
Collaboration, Intelligence, and Leadership
CyberEdBoard is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth.
Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.
The Opportunity
We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy leveraging a customer service focus paired with a research & analytical mindset to develop models for understanding CyberEdBoard’s community.
In this role, you will work closely with staff across the organization to help strategize new & exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, & community platform while fostering viable relationships to help identify & explore opportunities to maximize sustainability & engagement for optimal performance.
The goal is to engage with executive members to catalyze impact & to assess the effectiveness of distribution for both online & offline engagement efforts. Based on the insight gleaned from analyzing the behavior, needs, & networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify & grow the community with the ultimate goal of elevation & sustainability.
Responsibilities
- Developing & executing on membership engagement strategy, programs, & activities
- Identifying collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged
- Daily moderation in the CyberEdBoard app to promote consistent engagement
- Conducting annual reviews with members & other data collection methods to measure satisfaction & ensure CyberEdBoard provides customized value
- Collaborating with marketing to develop promotional campaign plans for target audiences, informed by analysis, for key initiatives
- Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service & support, responding to their questions, concerns, & complaints in a timely manner
- Managing & facilitating members-only working groups
- Designing & executing content for CyberEdBoard Talks
- Acting as a liaison between CyberEdBoard members & ISMG events & editorial staff
Required Experience
- Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
- 3+ years of experience with membership/community engagement or in a client relations/customer success capacity
- Experience engaging with external customers/community members (ideally senior to C-suite level executives)
- Experience developing & executing creative strategies to increase engagement & retention such as content, events, webinars, etc. (ideally in a revenue retention capacity)
- Experience in quantitative & qualitative research methods, including survey creation
- Ability to synthesize extensive research & data into clear written & oral presentations
- Project Management experience and/or a strong understanding of processes, methods, & skills needed to deliver project goals within scope, time, & budget constraints
- Excellent communication/relationship skills & customer service orientation
- Experience with/knowledge of IT/cybersecurity is not required but highly preferred.
- Experience with paid membership offerings is not required but highly preferred.
- Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask & manage multiple projects simultaneously
- Must be an independent thinker with a solution oriented mindset
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