MedAdvisor Solutions is hiring: Head of Creative Services, Patient Engagement in

Head of Creative Services, Patient Engagement

Marketing · Woburn, Massachusetts (Remote)

About the Job:

Leads Pharma-Customer facing Creative Services team who supports client-facing team responsible for patient engagement programs.

Role Responsibilities:

Clients & Teams

• Demonstrate ability to strategically collaborate with pharma client teams, agency creative teams, and account teams.
• Establish credibility with clients at all levels by developing knowledge of client’s business–both the brand itself and stakeholders involved.
• Support client relationship and serve as Creative subject matter expert, lead creative meetings and presentations.
• Champion bold, transformative ideas and tether them to omnichannel marketing strategy–-thinking conceptually and ideating for holistic, digitally powered brand campaigns.
• Interface with pharma manufacturers to develop successful omnichannel and single channel brand focused campaigns to drive patient engagement for adherence/awareness/direct to consumer campaigns.
• Support pharma clients in the development of effective patient engagement campaigns·      
• Ensure all engagement activities comply with MLR, local regulations and SOP

Team Management

• This role supports teams in both the US and Australia and requires the ability to augment work schedules to support the team.
• Manage and mentor a creative services team, fostering a collaborative environment that encourages creativity, innovation, professional growth and global synergies across regions.
• Process oriented individual who can support efficient operations

Qualifications & Experience

• • Experience working with pharma manufacturers to promote brands a MUST
  • Bachelor’s degree in a creative field (Marketing, Graphic Design, or Fine Arts)
  • At least 12+ years of experience working in creative departments at agencies on omnichannel pharma clients, DAOR or AOR experience a must. Pharmacy experiences a preference.
  • 7+ years’ experience managing people and leading creative teams.
  • A strong portfolio that demonstrates a keen eye for effective design, copy and digital user experiences.
  • Digitally savvy–with knowledge in the areas of interactive design, information architecture and user experience. An understanding of the full breadth of digital platforms and solutions and how to steer creative outcomes across the full ecosystem.
  • Advanced skills in PowerPoint, with a demonstrated ability to create visually engaging and impactful presentations.
  • In-depth knowledge of Adobe Design Suite. Generative AI design experience is also preferred.
  • Strong leadership and team management skills, with experience in building and scaling creative teams.
  • Strong project management skills, with the ability to prioritize tasks, manage deadlines, and deliver high-quality work under pressure.

Company Values 

• Operate with Integrity. Do what’s right, even when no one is watching. 
• Innovate with Passion. Believe in the power of innovation to create positive change. 
• Seek to Solve. Tackle challenges head-on. 
• Commit to Continuous Improvement. Challenge ourselves to be better every day. 
• Leverage Collective Strengths. Work as a team to foster open and transparent communication. 

What you’ll get:

• Unlimited Flexible Vacation Plan 
• Work where you are most productive – at home or in our offices 
• Comprehensive medical, dental, and vision coverage 
• 401(k) with company match 
• HSA/FSA 
• Life, AD&D, long-term disability, and short-term disability insurance

We value equality and equity 

At MedAdvisor Solutions, we don’t just accept difference – we leverage it as collective strength. Our goal is to be a diverse workforce that is representative, at all job levels, of the customers we serve.  

MedAdvisor Solutions is an equal opportunity employer. Applicants will not be discriminated against because of race, color, national origin, age, gender identity, gender expression, sexual orientation, genetic information (including characteristics and testing), marital status, pregnancy (including childbirth and related medical conditions), physical and mental disability, religion, military and veteran status, and any other characteristic protected by applicable law. Diversity and inclusion among our team are integral to our success and we support a workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. 

We will provide accommodations during the recruitment process upon request. Information received relating to accommodation will be addressed confidentially. If you need accommodation, please contact Peopleandculture@MedAdvisorSolutions.com 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you.