Amazon
Digital Marketing Manager, Cross-Category, Cross-Channel Marketing (XCM)
Amazon, Santa Monica, California, United States, 90403
Description
The Digital Operations Project Manager will be responsible for overseeing the day-to-day operations of the XCM Global Studio, driving the successful delivery of social and digital creative assets for XCM and other Amazon marketing teams. This role will serve as the central hub, coordinating cross-functional workflows, managing agency partner collaboration, and implementing process improvements to maximize studio efficiency.
Key job responsibilities
Manage the intake, briefing, and project management processes for all digital creative requests
Serve as the primary point of contact between internal XCM stakeholders, the FTE creative team, and the agency partner
Facilitate cross-functional collaboration to align on creative requirements, timelines, and quality standards
Monitor project status, identify and resolve roadblocks, and communicate progress to stakeholders
Develop and maintain standard operating procedures, playbooks, and training materials for studio workflows
Analyze performance data and recommend process improvements to increase efficiency and quality
Support the implementation of new technologies (e.g. project management tools, DAM systems) to digitize and automate studio operations
Provide regular reporting on studio metrics and KPIs to leadership
Basic Qualifications
4+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building and optimizing multiple, simultaneous marketing campaigns
Experience managing or working within cross-functional marketing and creative teams
Preferred Qualifications
Experience in multi-territory campaign management
Experience in digital marketing and content production timelines and process
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Digital Operations Project Manager will be responsible for overseeing the day-to-day operations of the XCM Global Studio, driving the successful delivery of social and digital creative assets for XCM and other Amazon marketing teams. This role will serve as the central hub, coordinating cross-functional workflows, managing agency partner collaboration, and implementing process improvements to maximize studio efficiency.
Key job responsibilities
Manage the intake, briefing, and project management processes for all digital creative requests
Serve as the primary point of contact between internal XCM stakeholders, the FTE creative team, and the agency partner
Facilitate cross-functional collaboration to align on creative requirements, timelines, and quality standards
Monitor project status, identify and resolve roadblocks, and communicate progress to stakeholders
Develop and maintain standard operating procedures, playbooks, and training materials for studio workflows
Analyze performance data and recommend process improvements to increase efficiency and quality
Support the implementation of new technologies (e.g. project management tools, DAM systems) to digitize and automate studio operations
Provide regular reporting on studio metrics and KPIs to leadership
Basic Qualifications
4+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience building and optimizing multiple, simultaneous marketing campaigns
Experience managing or working within cross-functional marketing and creative teams
Preferred Qualifications
Experience in multi-territory campaign management
Experience in digital marketing and content production timelines and process
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,900/year in our lowest geographic market up to $151,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.