Audio/Video Technician (Pool Posting) Job at Allen Independent School District (

Audio/Video Technician (Pool Posting)

Job Status: OPEN Posting Date: 09/21/2023 Posting Number: 011695 Location: Technology Position Title: Audio/Video Technician (Pool Posting) Wage/Hour Status: Non-Exempt Reports To: Director of Technology Operations

Primary Purpose:

Responsible for the installation, configuration, and troubleshooting of audio video equipment including, but not limited to, computers, interactive projectors, displays, sound systems, PA systems, equipment racks, control systems, structured cabling, and video conferencing equipment. Install and configure products/equipment in accordance with manufacturer's specifications and industry best practices.

Qualifications: Education/Certification:

* High School diploma or GED required; Bachelor's degree preferred

* Extron control system certifications BICSI cabling certifications preferred

Special Knowledge/Skills: Experience:

* 2 years of experience installing and troubleshooting AV equipment

* 2 years of experience working with control systems such as Extron

* Experience installing AV/Data cabling using industry standards and best practices

* Knowledge and experience using a helpdesk ticket tracking system

Major Responsibilities and Duties:

* Provide installation and primary technical support for all AV and multimedia systems, display devices, projectors, bell/PA, and video teleconferencing systems using documented procedures and tools

* Installation, maintenance, and support of classroom multimedia systems such as interactive projectors, smartboards, document cameras, media PC's, and Extron control systems

* Installation, maintenance, and support of digital signage systems, digital marquees, and IP security camera systems.

* Installation, maintenance, and support of facility audio systems, speakers, amplifiers, microphones, digital clocks, and public address systems.

* Use sound/light meters, calibration tools, and signal generators to properly calibrate equipment

* Install, terminate, test, and label audio, video, voice, and data cables

* Install and update software and firmware on computers and other electronic devices

* Completes and tracks incident/service/change requests through the service desk ticketing system

* Be customer service oriented and maintain a professional approach regarding all district matters.

* Be adaptable and flexible in acceptance of changes in techniques and procedures

* Attain and keep current, relevant technology certifications

* Perform special projects, after-hours support and upgrades, and other duties as assigned.

Supervisory Responsibilities:

None.

Customer Care Skills:

* Provide professional communication with students, parents, community members, staff and other professionals at all times.

* Use proper phone etiquette at all times, speaking slowly and clearly. Take reliable messages, and route to appropriate staff.

* Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude of "going the extra mile" for others.

* Ensure all requests for information are dealt with in an appropriate timeframe.

* Create and maintain a welcoming, service-oriented environment toward all internal and external customers.

Mental Demands/Physical Demands:

Tools/Equipment Used: Standard office equipment including personal computer and peripherals

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching

Lifting: Occasional light lifting and carrying (less than 15 pounds)

Environment: May work prolonged or irregular hours; frequent districtwide travel; occasional statewide travel and out-of-state travel

Mental Demands: Work with frequent interruptions, maintain emotional control under stress

Salary: Pay Grade TG02, $197.70 - $239.75 daily rate, commensurate with experience according to District salary schedule.

Days: 226