eTeam is hiring: UX Content Strategist in Miami

Job Title: UX Content StrategistLocation: Miami, FL / New York, NY (Hybrid)Duration: 36 MonthsTargeted Years of Experience: 7-10 yearsJob Description:We are seeking a UX Content Strategist designer who will craft clear, consistent language for Client Value products and digital experiences. This highly collaborative role partners closely with cross-functional team members to create user-centered experiences.As a Content Strategist, your passion is to simplify complex nuances into simple language, providing an elegant and human-centered solution.What you'll be doing...- Create UX content design solutions that result in successful, engaging, accessible products, voice and digital experiences.- Align approach, output and potential impact of content design work with business strategies and objectives.- Use data and metrics to influence decisions (your own and others ) and measure progress.- Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type.- Collaborate in tools such as Slack, Figma, Lucidchart, Jira, and virtual whiteboarding programs (FigJam, Lucid, Mural, etc.).- Participate in or lead content design strategy efforts,such as:- Auditing experiences and products for UX content improvement opportunities, including content hierarchy structure.- Continually evolving voice and tone for disparate and experientially connected experiences.- Empathy/content/feature mapping and other discovery/sprint planning exercises in partnership with UX design and research.- Creating content scalable, content templates, patterns or frameworks.- Advocate for customers during feature prioritization, planning and design.- Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews.- Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc.- Support our UX design team.You'll need to have:- 7-10+ years of UX writing/UX content design work that focuses on complex software products or digital experiences.- 3+ years of experience with Figma and UX Content.- A portfolio showcasing your relevant UX content work.- High level of attention to detail to ensure high quality outputs internally and for customers.- Solid understanding of current design thinking, UX content design best practices, content hierarchy structure, and user-focus.- Demonstrated knowledge and POV of the critical influence of words and visual language in software products, and digital experiences.- Familiarity and comfort working with a geographically distributed team.- Experience working with UX designers, researchers, developers, product owners and product managers within a UX/design, creative, marketing, or similar setting.Understanding of the importance of UX success tracking:- Primary and secondary research mechanisms.- Balance of qualitative and quantitative outcomes on content approach and language.- Ability to influence peers based on research/analytics outcomes and analysis.- Active exposure to agile UX approach and partnership cadence with design, product management, and engineering partners.- Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions.- A portfolio of relevant UX content work.- A bachelor's degree in writing, marketing, communications, or related field (or equivalent work experience).Even better if you have one or more of the following:- A degree in design or related field of study.- Ability to digest and translate complex technical requirements into intuitive experiences.- Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.- UX Content experience with the Telecommunications industry.- AODA and/or WCAG 2.1 AA/ ccessibility guidelines for UX content.- Agile task management platform use such as Jira, etc.- Methods of tracking and measuring UX content success and impact.- Experience with Smart Sheets and/or Google Suite.A note about portfolios:The best portfolios for this role highlight problems to be solved and/or jobs to be done, your process, your solution, and the impact of your solution. The work shown must be real work that was done for a real client/employer. We understand you may need to omit certain pieces to comply with NDA requirements.