SPECTRUM
Senior Manager, Digital Communications
SPECTRUM, Stamford, Connecticut, United States, 06925
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Develop communications, including stories and news articles, for the company’s intranet and external website. Identify and initiate action to positively promote Charter’s products, services, and leaders to drive employee engagement and enhance consumer perception of Charter. Work closely with all functional areas and the broader Communications team to generate content that educates and informs our internal and external audiences. Serve as a trusted communications advisor for operational business leaders and subject matter experts.
MAJOR DUTIES AND RESPONSIBILITIES
Execute communications strategies for Charter’s corporate and operating business functions and initiatives;
Collaborate with other departments to generate communications content that supports their initiatives, including product launches; new services; marketing offers; career progression stories; etc., across multiple platforms;
Write and edit stories and news articles; video scripts; executive Q&As and emails, focused on informing and engaging employees and customers;
Inject a “story-telling perspective” into Charter’s communications strategy, particularly through finding and crafting stories that personalize and promote the company’s strategic initiatives;
Ensure all content generated is reflective of Charter’s brand, messaging, and tone;
Track and analyze data, like viewership and engagement, to drive future decision making;
Build and establish strong working relationships with internal subject matter experts and leaders across all functional areas;
Assist with live events;
Serve as a Charter ambassador;
Other duties as requested by Supervisor.
REQUIRED SKILLS AND KNOWLEDGE
Ability to read, write, speak and understand English;
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel, and PowerPoint);
Effective writing and editing skills;
Strong verbal communications skills;
Ability to independently prioritize key projects and identify roadblocks;
Eagerness to actively form strong relationships with colleagues and subject matter experts;
Confidence in communicating with all levels of management and company personnel;
Understanding of the need to maintain confidentiality;
Capacity to produce multiple materials and manage numerous projects simultaneously under deadline pressure;
Knowledge of television, Internet, wireless, and phone products and services, as well as those of our competitors in the industry;
Knowledge of or experience working with a content management system, email marketing solution, video hosting platform, and ChatGPT solution;
Demonstrates attention to detail.
REQUIRED EDUCATION
Bachelor's degree in Journalism, Communications, or related field, or equivalent experience.
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
5+ years of experience in a Communications-related position, preferably in a high-volume environment like an agency or corporate office.
PREFERRED QUALIFICATIONS
Experience with Adobe Experience Manager and Adobe Campaign;
SharePoint proficiency;
Experience with Monday.com.
WORKING CONDITIONS
Office environment with 4-1 hybrid work schedule;
Occasional travel as required.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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MAJOR DUTIES AND RESPONSIBILITIES
Execute communications strategies for Charter’s corporate and operating business functions and initiatives;
Collaborate with other departments to generate communications content that supports their initiatives, including product launches; new services; marketing offers; career progression stories; etc., across multiple platforms;
Write and edit stories and news articles; video scripts; executive Q&As and emails, focused on informing and engaging employees and customers;
Inject a “story-telling perspective” into Charter’s communications strategy, particularly through finding and crafting stories that personalize and promote the company’s strategic initiatives;
Ensure all content generated is reflective of Charter’s brand, messaging, and tone;
Track and analyze data, like viewership and engagement, to drive future decision making;
Build and establish strong working relationships with internal subject matter experts and leaders across all functional areas;
Assist with live events;
Serve as a Charter ambassador;
Other duties as requested by Supervisor.
REQUIRED SKILLS AND KNOWLEDGE
Ability to read, write, speak and understand English;
Ability to use personal computer and software applications (i.e., Microsoft Word, Excel, and PowerPoint);
Effective writing and editing skills;
Strong verbal communications skills;
Ability to independently prioritize key projects and identify roadblocks;
Eagerness to actively form strong relationships with colleagues and subject matter experts;
Confidence in communicating with all levels of management and company personnel;
Understanding of the need to maintain confidentiality;
Capacity to produce multiple materials and manage numerous projects simultaneously under deadline pressure;
Knowledge of television, Internet, wireless, and phone products and services, as well as those of our competitors in the industry;
Knowledge of or experience working with a content management system, email marketing solution, video hosting platform, and ChatGPT solution;
Demonstrates attention to detail.
REQUIRED EDUCATION
Bachelor's degree in Journalism, Communications, or related field, or equivalent experience.
REQUIRED RELATED WORK EXPERIENCE AND NUMBER OF YEARS
5+ years of experience in a Communications-related position, preferably in a high-volume environment like an agency or corporate office.
PREFERRED QUALIFICATIONS
Experience with Adobe Experience Manager and Adobe Campaign;
SharePoint proficiency;
Experience with Monday.com.
WORKING CONDITIONS
Office environment with 4-1 hybrid work schedule;
Occasional travel as required.
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile, and Voice, Spectrum Networks, Spectrum Enterprise, and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
#J-18808-Ljbffr