DoorDash USA
Senior Product Designer, Customer Experience - Integrity
DoorDash USA, New York, New York, us, 10261
About the Team
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success. Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.
The Customer Experience & Integrity team is responsible for turning the most critical customer pain points into delightful experiences. Our team ensures a flawless delivery experience and provides customer support. This umbrella also focuses on fraud prevention and trust & safety measures, such as building systems, customer-facing features, and ML models to reduce the frequency and impact of ‘bad actors’ on the DoorDash platform.
About the RoleAs part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & Safety, and Internal Tools), you will primarily focus on helping DoorDash grow by achieving a high degree of integrity across our platform. You’ll develop cutting edge solutions and tackle complex challenges that protect millions of customers from financial harm and foster trust with every transaction. You’ll collaborate with cross-functional partners to develop strategies at the intersection of user experience, AI, and behavioral science.
You will report into the Senior Design Manager for our Customer Experience and Integrity team in our Design org. This role is hybrid, 1-2 days a week onsite from one of our Design hubs and the rest working from home.
You’re excited about this opportunity because you’ll…
Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
Deliver and refine clear storytelling around product needs and opportunities
Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
Design and ship high-quality product improvements
We’re excited about you because…
You are a senior-level IC with 5+ years of work experience
You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
You are passionate about leading product strategy and vision for new product areas
You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
You value high quality well crafted visual design, and care about the details
#J-18808-Ljbffr
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.At DoorDash, our customers are at the forefront of our product strategy and we deeply believe that the best customer experience is the key to our success. Behind the magic of our customer experience is the relentless pursuit of seamless delivery and having our customer’s back when something goes wrong.
The Customer Experience & Integrity team is responsible for turning the most critical customer pain points into delightful experiences. Our team ensures a flawless delivery experience and provides customer support. This umbrella also focuses on fraud prevention and trust & safety measures, such as building systems, customer-facing features, and ML models to reduce the frequency and impact of ‘bad actors’ on the DoorDash platform.
About the RoleAs part of the Customer Experience & Integrity (CXI) Design team (Support, Fraud, Trust & Safety, and Internal Tools), you will primarily focus on helping DoorDash grow by achieving a high degree of integrity across our platform. You’ll develop cutting edge solutions and tackle complex challenges that protect millions of customers from financial harm and foster trust with every transaction. You’ll collaborate with cross-functional partners to develop strategies at the intersection of user experience, AI, and behavioral science.
You will report into the Senior Design Manager for our Customer Experience and Integrity team in our Design org. This role is hybrid, 1-2 days a week onsite from one of our Design hubs and the rest working from home.
You’re excited about this opportunity because you’ll…
Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
Deliver and refine clear storytelling around product needs and opportunities
Create, collaborate, and refine flows, prototypes, and high-fidelity visuals
Design and ship high-quality product improvements
We’re excited about you because…
You are a senior-level IC with 5+ years of work experience
You enjoy complex problem spaces, and bring clarity to your teams through your mastery of the design process (and the occasional design sprint)
You are passionate about leading product strategy and vision for new product areas
You skillfully balance strategy, research, interaction design, and visual design to achieve elegant solutions
You value high quality well crafted visual design, and care about the details
#J-18808-Ljbffr