Norland Group
590-Communications Services Analyst I-Hybrid
Norland Group, Los Angeles, California, United States, 90079
This position requires - Clear Background, Drug Test, and Education Check.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Must be authorized to work in the US for any employer without Sponsorship.(Principal Only!
No Corp to Corp )---------------------------------------------------------------------------------------------------------------------Position Title:
590-Communications Services Analyst I-HybridLocation: Los Angeles, CAPay Rate:
$40-$45Contract Duration:
1 YearHybrid - 7am-330pm
Position Description:The Communications Services Analyst I (CSA I) conducts studies of operating department telecommunications services, equipment, and systems. The CSA I will provide consulting, expediting and service provisioning coordination to meet communications operational requirements. The CSA I usually works under the direction of the Supervising Communications Services Analyst or user agency personnel and supports the management of all aspects of one or more Telecommunications projects and order processing. The CSA I is primarily responsible for assisting County departments in planning and installing communications equipment and systems for cloud-based voice solutions, Voice over Internet Protocol (VoIP), interactive voice response, automatic call distribution, and Private Branch Exchange (PBX) telephone switching, and in securing, coordinating, and expediting related services. CSA’s work under general supervision and must exercise skill in working with public and private sector representatives and have a thorough knowledge of telecommunications services, equipment, and systems. The CSA I will identify the need for and determine operational requirements of communications services, equipment, and systems. They will facilitate the development for communications services, coordinate, expedite the provision of services; act as liaison between County departments to maintain continuity and integrity of communications systems; partake in planning space allocations for communications equipment; attend staff and management meetings on operations and activities; and attend public and private agency meetings which may affect communications requirements and planning activities. CSA I is required to maintain a general awareness of technology and developments in the field of communications; conduct on-site evaluations to assess communications to effectively provide support of routine service requests and projects; support service requests from inception through completion; coordinate the completion of service evaluations; coordinate the activities of both internal and external vendors and clients in support of service request or project; conduct billing investigations from initial inquiry through resolution; and use spreadsheets to organize data with formulas and functions.Skills Required:Legacy telephone systems; PBX, Key systems, Cloud: Cisco Webex, Microsoft TEAMS, AWS and Cisco VoIP OnPrem.Experience Required:This classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements.Education Required:A high school diploma or equivalent. A valid California Class C Driver License with no restrictions.Additional Information:HybridWe encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.If you are interested in this position, please submit your resume in a
Word Document with the month and year
that you have worked at each previous position to -
roli@norlandgroup.com
and copy:
590-Communications Services Analyst I-Hybrid
to the email Subject Line.Job Posted Date: 11/8/2024
#J-18808-LjbffrRemote working/work at home options are available for this role.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Must be authorized to work in the US for any employer without Sponsorship.(Principal Only!
No Corp to Corp )---------------------------------------------------------------------------------------------------------------------Position Title:
590-Communications Services Analyst I-HybridLocation: Los Angeles, CAPay Rate:
$40-$45Contract Duration:
1 YearHybrid - 7am-330pm
Position Description:The Communications Services Analyst I (CSA I) conducts studies of operating department telecommunications services, equipment, and systems. The CSA I will provide consulting, expediting and service provisioning coordination to meet communications operational requirements. The CSA I usually works under the direction of the Supervising Communications Services Analyst or user agency personnel and supports the management of all aspects of one or more Telecommunications projects and order processing. The CSA I is primarily responsible for assisting County departments in planning and installing communications equipment and systems for cloud-based voice solutions, Voice over Internet Protocol (VoIP), interactive voice response, automatic call distribution, and Private Branch Exchange (PBX) telephone switching, and in securing, coordinating, and expediting related services. CSA’s work under general supervision and must exercise skill in working with public and private sector representatives and have a thorough knowledge of telecommunications services, equipment, and systems. The CSA I will identify the need for and determine operational requirements of communications services, equipment, and systems. They will facilitate the development for communications services, coordinate, expedite the provision of services; act as liaison between County departments to maintain continuity and integrity of communications systems; partake in planning space allocations for communications equipment; attend staff and management meetings on operations and activities; and attend public and private agency meetings which may affect communications requirements and planning activities. CSA I is required to maintain a general awareness of technology and developments in the field of communications; conduct on-site evaluations to assess communications to effectively provide support of routine service requests and projects; support service requests from inception through completion; coordinate the completion of service evaluations; coordinate the activities of both internal and external vendors and clients in support of service request or project; conduct billing investigations from initial inquiry through resolution; and use spreadsheets to organize data with formulas and functions.Skills Required:Legacy telephone systems; PBX, Key systems, Cloud: Cisco Webex, Microsoft TEAMS, AWS and Cisco VoIP OnPrem.Experience Required:This classification requires a minimum of three (3) years of experience interacting with end user organizations in coordinating the planning, design and provisioning of voice and data telecommunications services, equipment, and systems to meet operational requirements.Education Required:A high school diploma or equivalent. A valid California Class C Driver License with no restrictions.Additional Information:HybridWe encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.If you are interested in this position, please submit your resume in a
Word Document with the month and year
that you have worked at each previous position to -
roli@norlandgroup.com
and copy:
590-Communications Services Analyst I-Hybrid
to the email Subject Line.Job Posted Date: 11/8/2024
#J-18808-LjbffrRemote working/work at home options are available for this role.