Enterprise Firmware Technical Marketing Engineer

Enterprise Firmware Technical Marketing Engineer at HP Inc. in Boise, Idaho, United States Job Description The Customer Lifecycle Engineering and Quality organization has an exciting opportunity available for an Expert-level Technical Marketing Engineer, who will daily represent HP's Enterprise firmware code bases, and Solutions (software). This role provides opportunity to get lots of hands-on experience with HP's enterprise customers, working closely with channel partners, global R&D and qualification teams, to root cause and drive resolution on critical customer issues. Main Responsibilities + Act as a customer advocate and quality champion within GBU + Interact directly with R&D development teams to root cause customer found defects + Lead and manage complex field escalations, which may include direct customer/partner interaction + Participate and influence the development of future products and solutions + Develop white papers, technical notes, support and training material + Support early evaluation programs from a firmware and software perspective Section Leadership + Work closely with management to ensure optimal customer outcomes + Represent Quality and contribute to NPI initiatives or cross-functional future focused print projects + Act as an expert providing guidance on technologies and use of common methods and tools + Provide mentoring to interns and other team members Knowledge and Skills + Strong understanding of printing system architectures, embedded systems, client/server infrastructure, networking technologies and operating systems (e.g. Windows, MAC, etc.) + Strong decision-making skills, and an ability to coordinate cross-functional teams + Strong desire to work directly with customers/partners, ability to multi-task and deal with time-sensitive situations + Operational knowledge of firmware development: from defect/feature specification to release + Strong troubleshooting skills with a focus on problem-solving resolution in complex print systems + Positive attitude and teamwork spirit, especially with remote teams + Self-starter and proactive mindset, effective documentation skills Network Competencies + Technical knowledge - network setups (es. routers/switches, certificate chains, DNS, email etc.), communication protocols (SNMP, web services, LEDM) + Familiarity with Fleet Management Solutions and/or Cloud solutions, and networking debugging tools (ex. Wireshark) + Ability to collaborate/consult Enterprise Information Technology teams on optimal network configurations for best HP product performan To view full details and how to apply, please login or create a Job Seeker account