Client Communication Manager Job at Bray Associates-Architects INC in Milwaukee

Client Communication Manager

Our firm is currently seeking a Client Communication Manager to join its growing and talented marketing department. The candidate must be an excellent communicator, both verbal and written, as well as detail-oriented, flexible, and organized. It is critical that this team member also possesses strong time-management skills and is capable of managing multiple projects simultaneously. The ideal candidate will have a minimum of seven (7) years of marketing and communication experience, and familiarity with K-12 clients and/or referendum campaigns. Working knowledge of Adobe Creative Suite is required.

Responsibilities

Responsibilities include, but are not limited to:

• Work closely with Director of Marketing and Communications and senior leadership to maintain, develop, and implement client-focused communication and initiatives.
• Act as a communication liaison between clients and internal teams.
• Provide direction to marketing designers as it relates to communication campaign strategy.
• Support, and at times participate in, client introduction meetings and interviews when client communications and/or referendum support are critical to architectural selection process.
• Manage client communication and referendum campaigns including develop and maintain detailed communication schedules; lead client meetings; create content for various mediums; develop social media plans; write press releases; and coordinate with specialists and designers to develop materials.
• Assist with the development of materials needed to support focus group and committee efforts such as agendas, summaries, worksheets, boards, presentations, etc.
• Review and edit monthly project progress reports developed by the marketing team on behalf of clients.
• Respond to and coordinate client requests related to communication support.
• Lead coordination of, and attend, client events such as groundbreakings, open houses, ribbon cuttings, etc.
• Assist with the development, distribution, and analysis of client surveys.
• Ensure all materials support the firm’s strategic goals and brand identity and take into account intended use and audience.
• Manage marketing activity reports related to referendum campaigns and results.
• Contribute to team efforts by accomplishing job-related tasks as needed.

Qualifications

The ideal candidate shall have:

• A bachelor’s degree in marketing, public relations, communications, journalism, or related field.
• A minimum of seven (7) years of marketing and communications experience.
• Proven experience managing and leading teams.
• Demonstrated ability to write and communicate in a clear and compelling manner, with a strong attention to detail.
• Strong editing, proofing, and document organization skills.
• A good eye for visualization, layout, and/or graphic design.
• Working knowledge of Adobe Creative Suite (specifically InDesign, Illustrator, and Photoshop) and Microsoft O365.
• Ability to prioritize job responsibilities, work independently, manage multiple projects simultaneously, and meet deadlines.
• Highly productive work ethic that thrives in a fast-paced environment.
• A team-oriented, collaborative, resourceful, and positive can-do attitude.

Preference will be given to those with experience working in the architecture/engineering/construction (A/E/C) industry, marketing experience for professional services, and knowledge of K-12 market and referendum campaigns.

PROFESSIONAL GROWTH | UNLIMITED OPPORTUNITY

We are a full-service planning, architecture, interior design, and community engagement firm whose success derives from the quality of our design and the loyalty and trust of our growing client base. If you are an organized and self-motivated individual with a desire to grow personally and professionally within a highly collaborative environment, we hope to hear from you. It has been an incredible several years at Bray with steady growth in work, employees, and markets. We have every reason to be excited about the future. Come join us.

CULTURE

We value most our dedicated staff who thrive within a culture of high work ethic, professional growth, commitment to each other and our clients, and supportive and transparent leadership. We have set a high bar of expectation, which is supported with mutual respect, support, and camaraderie.

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sex, age, physical or mental disability, or status as a U.S. veteran except where it relates to a bona fide occupational qualification.